Business Analyst
Company Details
Berkley Professional was founded in October 2008 as an operating unit of W. R. Berkley Corporation, one of the nation’s premier commercial property casualty insurance providers, by a team of management liability professionals with a combined total of over fifty years of experience in insurance and financial services. Backed by superior financial strength, Berkley Professional brings fresh capacity, underwriting acumen, claims handling expertise, and extensive relationships with insureds and brokers to the management liability marketplace.
Since then, Berkley Professional has enjoyed calculated and consistent growth, while exceeding the needs of our business partners. We provide customized coverage solutions with fairness, responsibility and superior claims servicing. Berkley Professional continues to expand its product capabilities as well as geographic reach in order to better serve the dynamic management liability environment. This growth includes the addition of a dedicated Financial Institutions team as well as an experienced group of Transactional Liability underwriters furthering Berkley Professional’s capabilities.
Responsibilities
Berkely Professional Liability is seeking a Business Analyst. This can be located in our Chicago IL office on a hybrid schedule or remotely.
Partner between IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support. Review, analyze and evaluate user requests, coordinate and monitor requests to a successful resolution. Elicit and document business requirements, create test plans and perform quality assurance testing plus provide training for implemented requirements.
- Work closely with business users to understand their needs and identify inefficiencies and areas for improvement.
- Identify opportunities for process improvements and contribute to ongoing optimization efforts.
- Create user stories and other documentation of business requirements, processes, and solutions.
- Work closely with developers to ensure understanding and implementation of requirements and user stories.
- Develop and execute test plans to ensure a functional application is delivered.
- Participate in testing and validating system changes and processes meet business requirements.
- Troubleshoot and resolve issues reported by end users.
- Provide training and support to end users.
Qualifications
- Bachelors degree required.
- 5+ years of related IT experience.
- Ability to identify and create detailed requirements.
- Excellent oral and written communications skills. Ability to communicate clearly and concisely.
- Strong knowledge and experience with Microsoft SQL server querying databases.
- Detail oriented with strong analysis, problem solving and critical thinking skills.
- Self-motivated to learn new processes independently, with little supervision.
- Ability to work independently and with others.
- Ability to take ownership, determine urgency of situations, and respond accordingly.
- Strong organizational skills.
- Occasional travel to meet with end users.