Business Operations Technician
Company Details
Berkley Industrial Comp Berkley Industrial Comp’s (BIN) underwriting department focuses on workers’ compensation insurance, partnering closely with underwriting and business engagement teams to support strong renewal outcomes and customer service. The Associate Underwriter role is a key part of this function, helping ensure renewal business is effectively reviewed, quoted, and retained while gaining exposure to all facets of the underwriting job.The Company is an equal employment opportunity employer.
Responsibilities
This role is critical to Berkley Industrial Comp’s (BIN) pledge of providing exceptional customer service. The role requires individuals to develop a working knowledge of each BIN department and utilize strong communication skills when resolving questions from external customers. BIN’s goal of creating a “one-stop-shop” service platform requires empowering the Business Operations Technicians to accurately support the organizations objectives through critical technical support.
Key functions include but are not limited to the following:
- New/Renewal Client Onboarding
- Welcome Call
- Explanation of RAMP / RESOLUTION Service Expectations
- Introduce Key Contacts at BIN
- Verify customer contacts
- Explain payment plan / responsibilities
- Collaborate with BIN’s RAMP team to create custom service plans for policy holders
- Act as subject matter experts of BIN processes and systems
- Create and review online first notice of injury reports and collaborate with RESOLUTION Specialists
- Provide technical support to BIN’s underwriting department through completion of policy issuance, policy endorsements and other critical policy-related changes
- Manage regulatory challenges for BIN’s RESOLUTION and UW departments, examples include:
- Proof-of-coverage issues
- Claim-related data feed errors
- Ensure state regulations and annual filings are completed for both RESOLUTION and UW operations
- Ensures incoming communications are properly identified and routed correctly
- Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts
- Serve as primary point-of-contact for external customer questions, both policy and claims-related
Qualifications
Education Requirement
- Bachelor’s degree preferred
Qualifications: Include necessary skills/experience and core competencies required
- 1-3 years’ customer service experience preferred
- Strong analytical skills
- Excellent critical thinking skill set
- Proficient with MS Office products (Word, Excel, Power BI)
- Ability to adapt to unfamiliar situations
- Demonstrate strong attention to detail and ability quickly
- Positive “find a way” attitude to multi-task
- Ability to work with a team with one unified goal.