{"id":3164749,"url":"https://alion.io/job/berkshire-grey-senior-robotics-technical-support-engineer","title":"Senior Robotics Technical Support Engineer","company":{"id":176524,"name":"Berkshire Grey","domain":"berkshiregrey.com","url":"https://alion.io/company/berkshire-grey","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Robotics","role_family":"Robotics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":123000,"max_usd":247000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":220},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"DNS","optional":false},{"name":"GitHub","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"Computer Vision","optional":true},{"name":"Machine Learning","optional":true},{"name":"Motion Planning","optional":true}],"status":"live","first_seen_at":"2026-10-23T17:00:44Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-28T09:42:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role overview\nBerkshire Grey is hiring a Sr Robotics Technical Support Engineer to provide advanced support during commissioning and 24/7 customer operations. This role diagnoses complex issues across robotic hardware, software, controls, Linux, and networks, and serves as the senior escalation point for the rest of the support team.\nThe engineer partners with Engineering and service teams to restore operations and prevent recurring failures. The role combines hands-on troubleshooting, small software projects, and AI agent interactions with clear customer communication, incident leadership, and accountability for reliable results.\nKey responsibilities\nDiagnose complex failures across robotic hardware, software, controls, Linux, and networks.\nAnalyze logs, telemetry, and system data to recreate failures and establish root causes.\nTroubleshoot sensors, cameras, actuators, conveyor systems, PLC/HMI interfaces, and calibrations.\nDevelop API integrations and automated support workflows.\nUse GitHub and approved release processes for software changes.\nUse AI agents for diagnostics, data analysis, scripting, knowledge retrieval, and documentation.\nValidate AI outputs, troubleshoot agent interactions, and protect customer data.\nLead high-severity incident calls, coordinate responders, and verify recovery with customers.\nManage Salesforce cases and Jira issues with timely updates, clear ownership, and complete evidence.\nPartner with Program and Project Management, Engineering, Supply Chain, and Customer Success teams on technical risks and customer improvement.\nCoordinate Support, Field Services, and Deployment through commissioning and support handover.\nCoordinate safe recovery, field work orders, parts replacement and replenishment, and corrective actions through completion.\nCommunicate technical findings, customer impact, and next steps to customers and leadership.\nImprove restoration times, customer experience, and reliability through measurable corrective actions.\nMentor engineers and maintain knowledge articles, standard operating procedures, and runbooks.\nRequired qualifications\nBachelor’s degree in Engineering, Computer Science, or Robotics, or equivalent practical experience.\n7+ years of relevant experience; 3+ years resolving complex robotics or automation issues in a customer-facing role.\nStrong Linux/Unix administration and robotic hardware diagnostic skills.\nNetwork diagnostics across TCP/IP, switching, routing, VLANs, DNS, VPNs, and firewalls.\nProgramming or scripting in Python, Bash, C++, Java, or similar languages; experience with GitHub.\nExperience with databases, SQL, log analysis, APIs, and AI agents or coding assistants.\nKubernetes cluster management experience.\nProven escalation ownership and sustained collaboration across engineering and service teams.\nClear communication with customers, executives, and nontechnical stakeholders under pressure.\nStrong analytical judgment, attention to detail, and prioritization in ambiguous, urgent situations.\nPreferred experience\n3+ years leading technical incident calls or managing major incidents.\nSalesforce and Jira case management.\nMacTalk or similar motor commissioning tool.\nStudio 5000 Logix Designer or similar PLC programming and configuration software.\nCloud infrastructure, virtual networks, compute, storage, messaging, and serverless automation.\nComputer vision, machine learning, motion planning, containers, and AI agent integrations.\nTravel\nLess than 5% expected; may reach 20% or higher during training.\n5120-2603HN","description_format":"text","description_chars":3535,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-23T17:00:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 6","filings_12m":16,"filings_prev_12m":20,"green_card_filings_12m":6,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":10}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":43,"reasons":["conf:0","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/berkshire-grey-senior-robotics-technical-support-engineer","json_url":"https://alion.io/job/berkshire-grey-senior-robotics-technical-support-engineer.json","meta":{"generated_at":"2026-10-28T10:22:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13648,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176524},"rest":"https://alion.io/mcp/rest/get_company?id=176524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fberkshire-grey-senior-robotics-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fberkshire-grey-senior-robotics-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fberkshire-grey-senior-robotics-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/berkshire-grey-senior-robotics-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fberkshire-grey-senior-robotics-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3164749}},{"tool":"search_jobs","arguments":{"company":"berkshiregrey.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3164749},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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