{"id":3032241,"url":"https://alion.io/job/bernco-emergency-communications-operator-i","title":"Emergency Communications Operator I","company":{"id":1777954,"name":"Bernalillo County","domain":"bernco.gov","url":"https://alion.io/company/bernco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-21T20:34:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-04T20:54:32Z","board_verified":false,"closed_at":"2026-11-04T20:54:32Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Job Posting Title:\nEmergency Communications Operator I\nDepartment:\nEmergency CommunicationsLocation:\n10401 HOLLY AVE NEPay:\nRate of pay per hour while on probation: $27.58Union pay rate per hour: $28.13\n Close Date:\nEmployees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.\nThe Emergency Communications Operator I, under direct supervision, answers emergency (9-1-1) and non-emergency calls, dispatches law enforcement, fire, rescue, support service units, and provide emergency medical and fire pre-arrival instructions. Provides and updates responding emergency personnel with current information. Worker will be required to work various days, shifts, holidays, and overtime. Work is highly sensitive requiring precise information to be communicated in an accurate and concise manner in accordance with public safety emergency communications standards; procedures; laws and ordinances.DUTIES AND RESPONSIBILITIESReceives and responds to recorded emergencies (9-1-1) and non-emergency incoming calls in a concise, timely, and accurate manner in accordance with applicable protocols and standards.\nDispatches units in response to emergency and non-emergency calls for service for law enforcement, fire, and Emergency Medical Services (EMS) in a concise, timely, and accurate manner in accordance with applicable protocols and standards.\nEnters and maintains accurate records of the location and statuses of all field units in accordance with applicable standards and protocols.\nResponds to and assists callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Fire Dispatch (EFD) procedures and departmental protocols.\nAccesses information systems such as National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Law Enforcement Telecommunications System (NMLETS), Warrants Information Tracking System (WITS), Computer Aided Dispatching (CAD), and New Mexico Department of Motor Vehicle (NMDMV) files in accordance with procedures and protocols.\nProvides units with database information in a timely, accurate, and concise manner.\nProvides general information as requested by the public in a timely, accurate, and concise manner.\nWhen assigned, works with other team members in an effective collaborative manner.\n*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.\nMINIMUM QUALIFICATIONS\nHigh school diploma or GED.\nOne (1) year related experience including data entry, computer applications and/or telephone communications. OR six (6) months of experience in emergency communications/radio dispatching.\nAbility to type at 40 wpm.\nAbility to learn Federal Communications Commission regulations pertaining to proper radio procedure and discipline.\nAbility to perform duties under stress.\nMust be able to communicate precisely and clearly in oral and written English.\nAbility to interact effectively and professionally with the public, supervisors, responders and co-workers.\nAbility to learn and use radio/CAD codes and operate communications center equipment.\nAbility to learn the County's general geographic area.\nAbility to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone.\n*Any equivalent combination of related education and/or experience may be considered for the above requirements.\nSUPPLEMENTAL INFORMATION\nPREFERENCES\nPrior emergency communications operator experience preferred.\nSCREENING AND COMPLIANCE\nThe offer of this Bernalillo County position requires compliance with the following:\nSuccessful completion of a post-offer employment medical examination and background investigation.\nAdherence to all County safety guidelines.\nComplete all FEMA training(s) assigned to this position.\nPossession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.\nComplete required supervisor training, if applicable.\nMust not have a felony conviction.\nMust not have a DWI conviction within the past three (3) years.\nPerform the duties and responsibilities of the Emergency Communications Operator position in accordance with safety policies, procedures, and guidelines.\nWITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must successfully complete the following in good standing: 1) Department's ECO Training Program; and 2) NM Department of Public Safety Telecommunicator Academy in Santa Fe.\nWITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must obtain the following certifications and maintain certifications thereafter: 1) New Mexico State Public Safety Telecommunicator; 2) New Mexico State Emergency Medical Dispatch, (EMD); 3) American Heart Association, (AHA) Cardiopulmonary Resuscitation, (CPR); 4) NM State NCIC Full Access Terminal Operator Level; and 5) Federal Emergency Management Association, (FEMA) - IS-100, IS-200, and IS-700 courses.\nComply with attendance policy and procedures which include but are not limited to report to work on time and maintain regularly scheduled attendance.\nWork shift work, overtime, holidays, and weekends when scheduled outside of regular schedule.\nWORKING CONDITIONS\nWork hazards or potential work hazards involve high pace and stress in performing job duties.\nShifts, weekends, holidays, and overtime work will be required.\nDuties are performed in a temperature-controlled environment.\nWorker is exposed to intermittent noise factors.\nDuties are performed on an even surface, which may be carpeted or tiled.\nWorks with and without supervision.\nAll essential duties are performed indoors.\nEQUIPMENT, TOOLS, AND MATERIALS\nEquipment used in performing duties includes computers, multi-line telephone, multi-channel two-way radio, enhanced emergency 9-1-1 equipment, recording equipment, facsimile machine, and photocopy machine.\nMaterials and products include logs, various forms and paperwork, writing instruments and manuals regarding the use of equipment and emergency procedures including the use of software specific to emergency communications.\n*NOTE*\nYou are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. On the other hand, if you want the employer to consider special arrangements to accommodate physical or mental impairment, you may identify that impairment in the space provided and suggest the kind of accommodation that you believe would be appropriate.\nMENTAL FUNCTIONS\nMust be able to use sound judgment and reasoning ability as well as personal experience to respond appropriately to emergency situations.\nMust be mentally alert in order to change tasks or activities on a frequent basis.\nMust maintain mental alertness in order to adequately handle high pace and stress of job.\nMust use professional customer service, discretion and judgment, diplomacy, tact and courtesy in responding to callers in emergency situations.\nMust be able to ask questions and listen to and follow verbal directions in English.\nMust be able to read and understand written and verbal directions in English.\nMust be able to communicate clearly with all co-workers and with the general public.\nMust possess the general ability to learn Computer Aided Dispatch (CAD), radio codes and the operation of equipment used in the operations center.\nPHYSICAL FUNCTIONS\nMust be able to sit for up to four (4) hours at one time, up to sixteen (16) hours total per day.\nMust be able to stand/walk for short distances, up to a total of two (2) hours per day.\nMust be able to crouch, kneel, and bend at the waist; twist/rotate at the waist on a minimum basis as needed.\nMust be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties.\nMust be able to work with arms bent for up to four (4) hours at one time and up to sixteen (16) hours per day.\nMust be able to lift and carry for short distances paperwork or manuals weighing an estimated fifteen (15) pounds or less.\nMust be able to push/pull with arms with an estimated force of up to two (2) pounds an estimated total of fifteen (15) times per day.\nMust be able to push with legs and feet with an estimated force of 10-15 pounds in order to propel chair from one end of dispatching room to other workstations.\nMust be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork, manuals, and keyboards.\nMust be able to use fine finger dexterity and implement eye-hand coordination to monitor and operate multiple keyboards and monitors in dispatch room.\nMust have strong hearing and sight abilities in order to perform all essential duties.\n• Must be able to type 40 words per minute.","description_format":"text","description_chars":9472,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Education assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T20:34:12Z"},{"event":"close","at":"2026-11-04T20:54:32Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/bernco-emergency-communications-operator-i","json_url":"https://alion.io/job/bernco-emergency-communications-operator-i.json","meta":{"generated_at":"2026-11-04T21:07:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777954},"rest":"https://alion.io/mcp/rest/get_company?id=1777954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbernco-emergency-communications-operator-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbernco-emergency-communications-operator-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbernco-emergency-communications-operator-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bernco-emergency-communications-operator-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbernco-emergency-communications-operator-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3032241}},{"tool":"search_jobs","arguments":{"company":"bernco.gov","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3032241},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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