{"id":3228438,"url":"https://alion.io/job/bernco-emergency-communications-shift-supervisor","title":"Emergency Communications Shift Supervisor","company":{"id":1777954,"name":"Bernco","domain":"bernco.gov","url":"https://alion.io/company/bernco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3574},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T11:51:16Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Posting Title:\nEmergency Communications Shift SupervisorDepartment:\nEmergency CommunicationsLocation:\n10401 HOLLY AVE NEPay Range:\n$29.49 - $46.57Close Date: \n11/06/2026Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.\nThe Emergency Communications Shift Supervisor oversees the daily operations of call intake and dispatch activities. This position ensures timely, accurate dispatching of emergency and non-emergency services while managing shift staffing, channel assignments, and adherence to policies and procedures. Responsible for coaching and performance evaluation of staff, managing complaints and records requests, and ensuring compliance with public safety communication protocols.DUTIES AND RESPONSIBILITIESSupervises Emergency Communications Operators (ECOs) and manages daily operations of the assigned shift.\nConducts shift briefings and ensures smooth transition between outgoing and incoming personnel.\nDevelops staff schedules, authorizes overtime, and maintains payroll records.\nMonitors dispatching activities and ensures timely and accurate responses to calls for service.\nEvaluates training effectiveness and oversees the performance of trainers and trainees.\nPerforms performance evaluations, including probationary and bi-annual reviews.\nAddresses and documents complaints, incidents, or performance concerns; administers corrective action when necessary.\nLiaises with field supervisors regarding incidents and dispatch outcomes.\nCommunicates with news agencies during significant events as appropriate.\nCoordinates investigative personnel callouts and relays critical scene information.\nOversees use and dissemination of data from CAD, NCIC, NMCIC, NLETS, NMLETS, WITS, and DMV records, ensuring confidentiality and proper access.\nMaintains and updates CAD records and ensure system integrity.\nSupports after-hours services for agencies/departments responding on behalf of Bernalillo County.\nAssists with system maintenance for CAD, Vesta, NCIC terminals, and related platforms; coordinates with vendors as needed.\nServes as backup ECO when operationally necessary.\nOversees and processes audio recordings of calls and radio traffic; acts as Custodian of Records for CAD/IPRA/audio requests.\nPrepares required reports, including monthly summaries and incident documentation.\nAdministers discipline as needed in accordance with collective bargaining agreements and County policy.\n*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.\nMINIMUM QUALIFICATIONS\nHigh School Diploma or GED.\nSeven (7) years of experience in a 9-1-1 emergency communications environment working under stressful conditions.\nOne (1) year of supervisory experience.\n*Any equivalent combination of related education and/or experience may be considered for the above requirements.\nSUPPLEMENTAL INFORMATION\nSCREENING AND COMPLIANCE\nThe offer of this Bernalillo County position requires compliance with the following:\nSuccessful completion of a post-offer employment medical examination and background investigation.\nAdherence to all County safety guidelines.\nMust successfully complete Federal Emergency Management Association (FEMA) IS-100, IS-700, IS-200 and IS-800.\nPossession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.\nComplete required supervisor training, if applicable.\nMust pass the department administered testing process with 85% or higher.\nMust pass the County's authorized typing test at 40 WPM.\nMust not have a felony conviction.\nMust not have a DWI conviction within the past three (3) years.\nMust be able to work shift work, additional hours and maintain regular attendance.\nMust successfully complete within one (1) year of hire a twenty-four (24) hour Association of Public Safety Communications Official (APCO) supervisor course or equivalent, a forty (40) hour Public Safety Telecommunication I Course or equivalent and a twenty-four (24) hour Communications Training Officer Course or equivalent as approved by the Communications Director, Communications Training Coordinator and Human Resources Department.\nMust obtain New Mexico State Public Safety Telecommunicator Certification within one (1) year from date of hire and maintain certification thereafter.\nMust obtain New Mexico State Certification in NCIC at the full access Terminal Operation Level within one (1) month from the date of hire and maintain certification thereafter.\nMust obtain New Mexico State Emergency Medical Dispatch (EMD) certification within one (1) year from date of hire and maintain certification thereafter.\nMust obtain National Emergency Fire Dispatch (EFD) Certification within one (1) year from the date of hire and maintain certification thereafter.\nValid and current American Heart Association Cardiopulmonary Resuscitation, (CPR) certification required.\nWORKING CONDITIONS\n24/7 dispatch center; irregular hours and rotating shifts required.\nWork is performed indoors in a temperature-controlled and secure environment.\nExposure to moderate noise, visual monitors, and fast-paced stressful conditions.\nDuties are performed at a workstation in confined spaces.\nWork is primarily independent with limited supervision.\nEQUIPMENT, TOOLS AND MATERIALS\nEmployees in this position use a variety of equipment including computers, multi-line telephones, multi-channel two-way police radios, enhanced 911 telephone systems, digital and reel-to-reel recording devices, typewriters, word processors, fax machines, photocopiers, and computer printers. They may also use TDD (Telecommunication Device for the Deaf) systems.\n• Materials handled in the course of duties include computer printouts, payroll reports, various types of paperwork, writing utensils, and instructional manuals related to emergency procedures and the operation of department equipment.","description_format":"text","description_chars":6574,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T07:04:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":14,"reasons":["conf:18","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/bernco-emergency-communications-shift-supervisor","json_url":"https://alion.io/job/bernco-emergency-communications-shift-supervisor.json","meta":{"generated_at":"2026-10-26T16:35:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":27,"day_limit":5000,"remaining_today":4973,"minute_limit":60,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1777954},"rest":"https://alion.io/mcp/rest/get_company?id=1777954"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbernco-emergency-communications-shift-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbernco-emergency-communications-shift-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbernco-emergency-communications-shift-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bernco-emergency-communications-shift-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbernco-emergency-communications-shift-supervisor"}]}