{"id":3077807,"url":"https://alion.io/job/bertelsmann-account-manager-3","title":"Account Manager","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Venlo, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3028,"max":5752,"currency":"EUR","period":"month","gross":true,"usd_annual":77484},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:08:37Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T01:34:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nVenlo | €3.028 - €5.752 | 40 hours | Hybrid\nDo you want to manage international clients within a complex, high-tech supply chain environment where you truly own your accounts and make direct commercial impact?\nAs an Account Manager at Arvato, you are responsible for managing and growing your customer portfolio within our Tech division. You work closely with international clients, operations, and support teams to improve performance, identify commercial opportunities, and build long-term partnerships.\nYou’ll work in one of the most advanced supply chain environments in Europe, where automation, data, and continuous improvement are at the core of the operation. Within this multi-client environment, you combine stakeholder management, contract management, and commercial insight to help customers grow successfully.\nIf this sounds like the right fit for you, then we’d love to have a conversation with you.\nYOUR ROLE\nAs an Account Manager, you are responsible for managing, optimizing, and expanding your portfolio of clients within the Tech division. You act as a strategic business partner to your customers and serve as the primary contact for commercial, financial, and project-related matters. This includes contract and revenue development, invoicing and month-end close activities, as well as coordinating change initiatives and implementation projects, such as system enhancements or new logistics processes. In this role, you act as the key liaison between the customer and internal departments, ensuring projects and changes are delivered successfully.\nYour responsibilities include:\nManaging and growing customer relationships within a complex contract logistics environment;\nAnalyzing and improving SLA performance, KPIs, and commercial results;\nLeading MBRs/QBRs and translating data into concrete improvement actions;\nIdentifying commercial opportunities such as upselling, contract expansions, and service improvements;\nManaging contracts, pricing, indexations, and commercial agreements.\nYou’ll work closely with operations, customer support, and business support teams to ensure excellent customer service and operational performance. Within the cluster, you’ll work alongside an other Account Managers and report directly to the Key Account Manager.\nWHAT’S IN IT FOR YOU\nExperience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.\nThrough our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.\nWe offer:\nA gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;\n25 vacation days based on a 40-hour workweek;\nA company laptop and mobile phone, also available for personal use;\nAdditional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;\nAn attractive pension scheme;\nTravel allowance;\nEmployee Benefits @ Work (discounts on various products and services);\nDiscounts on your gym membership and bike plan;\nAn international, informal, and entrepreneurial work environment.\nFor this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.\nYOUR PROFILE\nWe’re looking for an Account Manager who feels comfortable in a complex contract logistics environment and gets energized by customer relationships, commercial opportunities, and operational dynamics.\nYou bring:\nBachelor working and thinking level, preferably in supply chain, logistics, or business;\nExperience in a similar account management or contract management role within contract logistics;\nExperience with KPI management, commercial analyses, and stakeholder management;\nStrong communication skills in English;\nExperience with SAP or similar systems;\nA proactive, analytical, and results-driven mindset.\nYou also recognize yourself in the following:\nYou thrive in an international and dynamic environment;\nYou can easily switch between customer, operations, and commercial stakeholders;\nYou take ownership and continuously look for improvements and opportunities.\nWHAT’S NEXT\nOur process is fast and straightforward:\nPhone interview with the recruiter;\nFirst interview on-site;\nOnline assessment;\nSecond interview including a case study;\nFeedback within 48 hours.\nArvato is an equal opportunity employer. We assess candidates based on talent and motivation.\nReady to make impact in a high-tech supply chain environment with international customers? Apply now.\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.\nAcquisition in response to this vacancy is not appreciated.\nAdditional Information\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":5812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production","Music Industry","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T11:08:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":77484,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-account-manager-3","json_url":"https://alion.io/job/bertelsmann-account-manager-3.json","meta":{"generated_at":"2026-10-24T03:32:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-account-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-account-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-account-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-account-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-account-manager-3"}]}