{"id":2247213,"url":"https://alion.io/job/bertelsmann-account-manager","title":"Account Manager","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gennep, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3028,"max":5752,"currency":"EUR","period":"month","gross":true,"usd_annual":77352},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T02:01:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-24T17:32:48Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Description\nGennep | €3.028 - €5.752 | 40 hours | Hybrid\nDo you want to manage international clients in a complex, high-tech supply chain environment where you have real ownership of your own accounts?\nAs an Account Manager Healthcare at Arvato, you will be responsible for the commercial and operational management of your client portfolio within our Healthcare division. You will work closely with international customers, operations, and support teams to improve performance, identify commercial opportunities, and build long-term partnerships.\nYou will be part of one of Europe's most advanced supply chain environments, where automation, data, and continuous improvement are at the heart of everything we do. In this multi-client environment, you will combine stakeholder management, contract management, and commercial insight to help your customers grow successfully.\nIf this sounds like your next challenge, we'd love to hear from you.\nYOUR ROLE\nAs an Account Manager, you will be responsible for managing, optimizing, and expanding your customer portfolio within the Healthcare division. You act as the strategic business partner for your customers and serve as the primary point of contact for commercial, financial, and project-related matters. This includes contract and revenue development, invoicing and month-end closing, as well as coordinating change initiatives and implementation projects, such as system changes or new logistics processes. In this role, you act as the key liaison between your customers and internal departments.\nYour responsibilities include:\nManaging and developing customer relationships within a complex contract logistics environment;\nAnalyzing and improving SLAs, KPIs, and commercial performance;\nLeading Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), translating data into actionable improvement plans;\nIdentifying commercial opportunities, including upselling, cross-selling, contract extensions, and service improvements;\nManaging contracts, pricing, indexation, and commercial agreements.\nOwning the account Profit & Loss (PnL), including revenue growth, profitability, forecasting, and financial performance management;\nIn addition to managing your customer portfolio, this role offers a high level of responsibility and the freedom to make independent decisions. You own your accounts and determine, within agreed frameworks, the best approach to achieve customer objectives and continuously improve processes.\nYou will work closely with Operations, Customer Support, and Business Support to deliver the best possible service to your customers. Within your cluster, you will collaborate with two other Account Managers and report directly to the Key Account Manager.\nWHAT’S IN IT FOR YOU\nExperience matters. But at Arvato, your development doesn’t stop. In this role, you’ll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.\nThrough our extensive learning center and targeted training programs, you’ll have the opportunity to further develop yourself, both professionally and personally.\nWe offer:\nA gross monthly salary between €3.028 and €5.752 based on 40 hours, depending on your experience;\nA performance bonus of up to one month’ s salary;\n25 vacation days based on a 40-hour workweek;\nAdditional leave options: buy up to one extra week of vacation and receive 3 additional “non-sick” leave days;\nA company laptop and mobile phone, also available for personal use;\nAn attractive pension scheme;\nTravel allowance;\nEmployee Benefits @ Work (discounts on various products and services);\nDiscounts on your gym membership and bike plan;\nAn international, informal, and entrepreneurial work environment.\nFor this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.\nYOUR PROFILE\nWe are looking for an Account Manager who thrives in a complex contract logistics environment and enjoys building customer relationships, identifying commercial opportunities, and working in a dynamic operational setting.\nYou bring:\nBachelor's degree (HBO level), preferably in Supply Chain Management, Logistics, Business Administration, or a related field;\nExperience in a similar Account Management or Contract Management role within contract logistics;\nExperience with KPI management, commercial analysis, and stakeholder management;\nExcellent communication skills in English;\nExperience with SAP or similar ERP systems;\nA proactive, analytical, and results-driven mindset.\nIn addition, you recognize yourself in the following:\nYou enjoy working in an international and fast-paced environment;\nYou easily switch between customers, operations, and commercial stakeholders;\nYou take ownership and continuously look for opportunities to improve processes and create value.\nWHAT’S NEXT\nOur process is fast and straightforward:\nPhone interview with the recruiter;\nFirst interview on-site;\nSecond interview including a case study;\nFeedback within 48 hours.\nArvato is an equal opportunity employer. We assess candidates based on talent and motivation.\nReady to make impact in a high-tech supply chain environment with international customers? Apply now.\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.","description_format":"text","description_chars":5506,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production"],"lifecycle":[{"event":"open","at":"2026-10-11T02:09:45Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.55,"age_days":24,"expected_fill_days":18,"reasons":["conf:36","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":77352,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-account-manager","json_url":"https://alion.io/job/bertelsmann-account-manager.json","meta":{"generated_at":"2026-10-26T17:22:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-account-manager"}]}