{"id":2247076,"url":"https://alion.io/job/bertelsmann-customer-support-manager-2","title":"Customer Support Manager","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lelystad, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3343,"max":6326,"currency":"EUR","period":"month","gross":true,"usd_annual":85068},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T02:00:00Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-11T19:06:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nJob Description\nLelystad, Flevoland | €3.343 - €6.326 | Full-time | Bonus\nAs a Customer Support Manager in Lelystad, you'll play a key role in the successful implementation and launch of Arvato’s newest Tech location. You’ll lead, coach and support the Customer Support and Transport team while building strong relationships with the customer and driving continuous improvements across the operation.\nAt Arvato, you'll join our Tech division, supporting customers in an industry where accuracy, reliability, and quality are essential. You'll collaborate with your team and colleagues across multiple departments to ensure a seamless supply chain. Ready to take responsibility from day one and help shape a new operation? We’d love to hear from you.\nYOUR ROLE\nAs a Customer Support Manager, you are responsible for leading and developing the Customer Support and Transport operation while ensuring strong collaboration between your team, our customers and internal stakeholders.\nEnsuring the availability of staff, both quantitatively and qualitatively;\nManaging, coaching and supporting the supervisors in managing their teams;\nMaintaining contacts with customers about bottlenecks and actions to be taken to solve them;\nServe as an escalation point for internal and external stakeholders, such as customer, operations, Account Management, carriers and others;\nFinding opportunities for expanding the services offered to existing customers;\nWork on improvements of processes for- and with your teams.\nYou’ll become the manager of the Customer Support and Transport team within our Tech division. Together with your team of Customer Support Officers and Traffic employees, you'll work closely with Warehouse Operations, Planning, and our newest international customer to ensure excellent service every day. Your expertise in building and motivating teams will be crucial. With this implementation, you have the unique opportunity to redesign the organization with your team. How exciting is that?\nYou'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.\nWHAT’S IN IT FOR YOU\nAt Arvato, you'll have the opportunity to build your career in an international logistics environment where your leadership and expertise can make a real difference. You'll join a growing location where you have the freedom to develop your team, improve processes and contribute to the future success of the operation.\nA gross monthly salary between € 3.343 - € 6.326, depending on your knowledge and experience;\nPerformance bonus;\n25 vacation days plus the opportunity to earn 3 additional \"non-sick\" leave days;\nThe possibility to purchase one additional working week of vacation days;\nHoliday allowance;\nAn attractive pension scheme;\nTravel allowance;\nEmployee Benefits @ Work (discounts on various products and services);\nDiscounts on your gym membership and bike plan;\nAn active employee association with informal activities and team outings;\nPlenty of opportunities for personal and professional development within a fast-growing international logistics organization;\nThe opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.\nFor this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.\nYOUR PROFILE\nWe are looking for a proactive and people-focused manager who enjoys building teams, improving processes and taking ownership in a fast-paced international logistics environment.\nA completed Bachelor's degree, preferably in Logistics, Technical Administration or Business Administration;\nApproximately 5 years of relevant experience, preferably within logistics, medical or production environments;\nExperience in leading teams and participating in or leading projects;\nStrong knowledge of order management processes, including inbound, outbound and transport;\nA proactive mindset with the ability and willingness to identify and independently implement business improvements;\nKnowledge of Supply Chain Management products and services;\nUnderstanding of customer agreements and the service levels required to meet customer expectations;\nStrong stakeholder management skills and the ability to communicate effectively with customers, colleagues and external partners.\nWHAT’S NEXT?\nOur process is simple and fast:\nPhone call with the recruiter;\nFirst interview on site;\nOnline assessment from home;\nSecond interview on site;\nFast feedback.\nReady to lead a new team, shape a state-of-the-art logistics operation and build strong customer partnerships from day one? Apply now.\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.\nAcquisition in response to this advertisement is not appreciated.\nAdditional Information","description_format":"text","description_chars":5053,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Gym membership","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production"],"lifecycle":[{"event":"open","at":"2026-10-11T02:09:45Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":2,"expected_fill_days":5,"reasons":["conf:11","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":85068,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-customer-support-manager-2","json_url":"https://alion.io/job/bertelsmann-customer-support-manager-2.json","meta":{"generated_at":"2026-10-12T09:09:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-customer-support-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-customer-support-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-customer-support-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-customer-support-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-customer-support-manager-2"}]}