{"id":3159315,"url":"https://alion.io/job/bertelsmann-customer-support-officer-2","title":"Customer Support Officer","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Echt, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-23T15:36:59Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T17:32:48Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nEcht, Limburg |€2.560 -€3.349 | Full-Time | TFT\nLooking to start or grow your career in customer support within Consumer Product logistics?\nAs a Customer Support Officer, you'll play a key role in ensuring customer orders are processed accurately and delivered on time. If you enjoy solving operational challenges, working with data, and making a direct impact on customer satisfaction, this is the role for you.\nAt Arvato, you'll join our Consumer Product division, supporting customers in an industry where accuracy, reliability, and quality are essential. Working with modern ERP and WMS systems, you'll collaborate with colleagues across multiple departments to ensure a seamless supply chain for healthcare products.\nYOUR ROLE\nAs a Customer Support Officer, you'll coordinate and monitor outgoing customer orders from start to finish. You'll ensure orders are delivered according to agreed service levels, proactively resolve operational issues, and work closely with internal teams to keep the supply chain running smoothly.\nYour responsibilities include:\nMonitoring outgoing customer orders and ensuring timely delivery according to agreed Service Level Agreements (SLAs).\nTracking transport exceptions and resolving operational issues through system analysis and coordination.\nAnalyzing operational data while monitoring KPIs, planning, and customer expectations.\nIdentifying discrepancies between incoming and outgoing orders and collaborating with colleagues to resolve them.\nSupporting continuous process improvements by proactively identifying and addressing operational deviations.\nYou'll become part of the Customer Support team within our Consumer Product division in Heijen (Gennep). Together with your colleagues, you'll work closely with Warehouse Operations, Planning, Transport, and our international customers to ensure excellent service every day.\nYou'll primarily work during regular office hours. Depending on operational requirements, occasional flexibility may be needed.\nWe're looking for a customer-focused Customer Support Officer who enjoys working in a dynamic logistics environment and thrives on solving operational challenges.\nMBO (vocational) working and thinking level with at least one year of relevant work experience, or an HBO starter;\nExcellent command of the English language, both spoken and written;\nDutch language skills are a plus;\nExperience with Microsoft Excel;\nExperience with ERP and/or WMS systems is a strong advantage;\nStrong analytical skills with a process-oriented mindset;\nCustomer-focused, proactive, and a strong communicator;\nEnjoys working collaboratively in a team environment.\nWHAT'S IN IT FOR YOU?\nExperience matters. But at Arvato, your development doesn't stop. In this role, you'll work with international healthcare customers within an environment where quality, collaboration, and continuous improvement are at the core.\nThrough our comprehensive learning center and targeted training, you'll have the opportunity to further develop yourself, both professionally and personally.\nA gross monthly salary between €2,560 and €3,349 based on a 40-hour workweek depending on your experience;\n8% holiday allowance;\n25 vacation days based on a 40-hour week;\nAdditional time-off options: Buy up to one extra week of vacation and 3 additional 'sick-free' days;\nTime-for-Time arrangement;\nA company laptop and phone;\nAn attractive pension scheme;\nTravel allowance;\nEmployee Benefits @ Work (discounts on various products and services);\nDiscounts on your gym membership and bike plan;\nAn active employee association with informal activities and team outings.\nFor this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.\nWHAT’S NEXT\nOur process is fast and straightforward:\nFirst interview on-site;\nOnline assessment;\nSecond interview on-site;\nFast feedback.\nArvato is an equal opportunity employer. We assess candidates based on talent and motivation.\nReady to further develop a technical organization within a fast-growing logistics environment where technology makes the difference? Apply now.\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.\nAcquisition in response to this advertisement is not appreciated.\nAdditional Information\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":5292,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production","Music Industry","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-23T15:36:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:36","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/bertelsmann-customer-support-officer-2","json_url":"https://alion.io/job/bertelsmann-customer-support-officer-2.json","meta":{"generated_at":"2026-10-26T21:28:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-customer-support-officer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-customer-support-officer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-customer-support-officer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-customer-support-officer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-customer-support-officer-2"}]}