{"id":2083157,"url":"https://alion.io/job/bertelsmann-customer-support-supervisor","title":"Customer Support Supervisor","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Echt, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2607,"max":4164,"currency":"EUR","period":"month","gross":true,"usd_annual":55896},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T02:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T02:18:26Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company Description\nJob Description\nEcht, Limburg | € 2.607 - € 4.164 | Full-time | TFT\nReady to take the next step in your career as a Customer Support Supervisor within an international logistics environment? At our brand-new campus in Echt, you will play an important role in the implementation of a new customer within our Consumer Product division.\nThis is not your average Customer Support role. You will be involved from day one in setting up the support function for a major new client. In the coming months, the Customer Support team will continue to grow around you, giving you the opportunity to help shape processes, build structure and contribute to the development of a strong team.\nYou'll work closely with and receive support from the Customer Support Manager as you further develop your leadership skills. This makes the position an excellent next step for an experienced Customer Support professional who is ready to combine hands-on customer interaction with coaching, coordination and increasing leadership responsibilities.\nYOUR TASKS\nAs a Customer Support Supervisor, you combine day-to-day customer support with coordinating and developing the team, while playing an active role in the successful implementation of our new customer.\nActively support the implementation of a new customer and the setup and further development of the Customer Support team;\n\nWork towards key targets related to service delivery, profitability and customer satisfaction;\n\nManage customer reporting, including KPIs, invoicing and status reports;\n\nAct as the first point of contact for internal and external escalations;\n\nWork closely with Operations to translate customer requirements into clear actions;\n\nSupport the Customer Support Manager with hiring, training, planning and evaluating team members;\n\nCoach and motivate team members and support their professional development;\n\nContinuously evaluate existing processes and identify opportunities for improvement;\n\nLead internal meetings and provide updates to the customer.\n\nYOUR PROFILE\nWe are looking for a customer-focused and proactive professional who is ready to take the next step towards a leadership role and enjoys combining operational responsibilities with coaching and developing others.\nExperience in coaching and motivating people within a Customer Support environment;\n\nStrong communication skills in English;\n\nA results-driven and customer-focused mindset;\n\nThe ability to balance hands-on customer interaction with leadership responsibilities;\n\nA Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred;\n\nGood knowledge of MS Office;\n\nExperience with SAP is considered an advantage.\n\nWHAT'S IN IT FOR YOU\nAt Arvato, you'll have the opportunity to develop your leadership skills while contributing to the implementation of a new customer and the development of a new Customer Support team. You'll join a growing international logistics location where you can take responsibility, improve processes and develop professionally and personally.\nA gross monthly salary between € 2.607 - € 4.164 based on 40 hours, depending on your experience;\n\nTime-for-time arrangement;\n\n25 vacation days plus the opportunity to earn 3 additional \"non-sick\" leave days;\n\nThe possibility to purchase one additional working week of vacation days;\n\nHoliday allowance;\n\nAn attractive pension scheme;\n\nTravel allowance;\n\nEmployee Benefits @ Work (discounts on various products and services);\n\nDiscounts on your gym membership and bike plan;\n\nAn active employee association with informal activities and team outings;\n\nPlenty of opportunities for personal and professional development within a fast-growing international logistics organization;\n\nThe opportunity to help build the Customer Support operation for a new customer from the very beginning in a brand-new, state-of-the-art logistics campus.\n\nWHAT'S NEXT\nOur process is fast and straightforward:\nPhone interview with the recruiter;\n\nFirst interview;\n\nAssessment;\n\nSecond interview;\n\nOffer.\n\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.\nAcquisition in response to this vacancy is not appreciated.","description_format":"text","description_chars":4365,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T11:09:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":55896,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-customer-support-supervisor","json_url":"https://alion.io/job/bertelsmann-customer-support-supervisor.json","meta":{"generated_at":"2026-10-11T03:16:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":764,"day_limit":5000,"remaining_today":4236,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-customer-support-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-customer-support-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-customer-support-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-customer-support-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-customer-support-supervisor"}]}