{"id":4317853,"url":"https://alion.io/job/bertelsmann-customs-team-lead","title":"Customs Team Lead","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":36,"ghost_share":0,"stale_share":0.028,"repost_share":0.028,"time_to_fill_p50_days":26,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gennep, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3343,"max":5152,"currency":"EUR","period":"month","gross":true,"usd_annual":68196},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:09:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nHeijen (Gennep), Limburg | € 3.343 - € 5.152 |Fulltime | Hybrid\nReady to lead and develop a Customs team?\nAs Customs Team Lead, your most important responsibility is your people. You lead, coach and develop a team of Customs professionals and create the environment in which they can perform at their best. You provide clear direction, set priorities and build a culture of ownership, collaboration and continuous development.\nYour Customs knowledge and experience give you the professional foundation to understand the operation, support your team and recognize risks. You need to understand Customs well enough to lead the team, challenge where needed and make sound operational decisions. You are the first escalation point for the team and for internal and external stakeholders.\nYOUR TASKS\nAs Customs Team Lead, you lead and develop your team while ensuring a stable, compliant and high-quality Customs operation.\nYou create clarity and structure, coordinate daily activities and ensure that escalations are assessed, communicated and followed through to resolution.\nKey responsibilities include:\nLeading, coaching and developing Customs Declarants, with a strong focus on engagement, ownership and professional growth\nSetting clear expectations, priorities and objectives, and conducting regular coaching, performance and development conversations\nCoordinating daily Customs activities and monitoring workload, backlogs, quality and operational performance\nActing as the first escalation point for the team and for internal and external stakeholders, involving the right experts and ensuring clear ownership and follow-up\nBuilding strong working relationships with customers and internal functions such as Operations, Customer Support, Transport, Account Management, Compliance and HR\nEnsuring Customs activities are accurate and compliant, supporting complex operational questions, leading smaller team improvements and contributing expertise to larger projects\nWHAT'S IN IT FOR YOU\nAt Arvato, leadership is about more than managing daily operations. In this role, you have the opportunity to develop people, strengthen team performance and directly influence the quality and reliability of our Customs services.\nYou will work in an international and dynamic environment where people leadership, Customs expertise, stakeholder management and continuous improvement come together.\nWe offer:\nA gross monthly salary between € 3.343 and € 5.152 based on 40 hours, depending on your experience;\n25 vacation days;\nThe option to buy up to one extra week of vacation;\n3 additional ‘sick-free’ days;\nCompany laptop and phone;\nHybrid working opportunities;\nTravel allowance;\nHoliday allowance;\nAn interesting pension plan;\nAccess to Employee Benefits @ Work;\nDiscount on gym membership and bike plan;\nOpportunities for professional development and career growth within an international organization.\nYou start with a temporary contract, with the possibility of a permanent contract.\nYou must have the legal right to work in the Netherlands when you apply.\nYOUR PROFILE\nWe are looking first and foremost for a strong, people-oriented leader. You create clarity and trust, motivate different personalities and are comfortable combining support with accountability. Customs knowledge and experience are essential, but leadership is the defining strength you bring to the role.\nYou bring:\nProven experience in leading, coaching and developing a team, preferably in an operational, logistics or fast-paced environment\nA leadership style that combines people development, accountability and a strong focus on results and service\nExperience with performance management, development conversations, team capability building and supporting employees through change\nStrong stakeholder management skills and the ability to build trust with customers, senior colleagues and operational partners\nConfidence in acting as an escalation point, balancing different interests, making decisions and communicating a clear way forward\nThe ability to set priorities, maintain overview and create structure when workloads, customer needs or operational circumstances change\nSolid practical Customs knowledge and experience, including knowledge of Dutch and European Customs legislation and processes\nHBO-level working and thinking capability and good communication skills in Dutch and English\nA proactive, solution-oriented and hands-on mindset; a Customs qualification and experience with SAP or a Customs Management System are advantages\nWHAT SUCCESS LOOKS LIKE\nIn this role, you will be successful when:\nThe team knows what is expected, feels supported and takes ownership of its performance and development\nEmployees are engaged and continuously strengthen their Customs knowledge and professional capabilities\nOperational priorities are clear and Customs services are delivered accurately and on time\nEscalations are handled calmly and professionally, with clear communication, ownership and dependable follow-up\nCustomers and internal stakeholders experience a collaborative and reliable Customs partner\nImprovement opportunities are translated into practical team actions while larger projects receive effective operational support\nWHAT'S NEXT\nOur process is fast and straightforward:\nPhone interview with the recruiter\nFirst interview\nOnline assessment\nSecond interview with senior management\nOffer\nArvato is an equal opportunity employer. We assess candidates based on talent and motivation.\nReady to lead and develop a high-performing Customs team? Apply now.\nJob seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.\nAcquisition in response to this advertisement is not appreciated.\nAdditional Information\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":6729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false}]},"benefits":["Gym membership","Hybrid work","Professional development"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production","Music Industry"],"lifecycle":[{"event":"open","at":"2026-11-14T17:09:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-14T20:29:02Z"},"pay":{"stated_usd_annual":68196,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-customs-team-lead","json_url":"https://alion.io/job/bertelsmann-customs-team-lead.json","meta":{"generated_at":"2026-11-14T20:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-customs-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-customs-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-customs-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-customs-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-customs-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4317853}},{"tool":"search_jobs","arguments":{"company":"bertelsmann.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4317853},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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