{"id":2248508,"url":"https://alion.io/job/bertelsmann-desktop-support-analyst-warehouse-operations","title":"Desktop Support Analyst – Warehouse Operations","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crawfordsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":120000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-11T19:06:45Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Company Description\nPenguin Random House is the leading adult and children's publishing house in North America, the United Kingdom, and many other regions around the world. In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution. Our vibrant and diverse international community of nearly 250 publishing brands and imprints includes Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children's Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others. More information can be found at http://www.penguinrandomhouse.com/.\nJob Description\nThe Desktop Support Analyst provides hands-on technology support for a high-volume warehouse and distribution operation. This role supports the technology used throughout the facility-from standard Windows desktops and laptops to shared workstations, warehouse kiosks, RF handheld devices and scanners, mobile devices, printers, and other technology critical to day-to-day warehouse operations.\nThis is a highly hands-on and customer-focused position. The Analyst regularly works directly with employees and equipment throughout the warehouse, troubleshooting issues where they occur and helping minimize technology-related disruptions to operations. Strong customer service is essential to this role, including the ability to listen, communicate clearly, remain patient, and provide a positive support experience for employees with varying levels of technical knowledge. The role also partners with network, infrastructure, application, and other IT teams when issues require additional expertise or escalation.\nWe recognize that candidates may bring different combinations of technical experience to the role and value strong customer service, curiosity, and a willingness to learn new technologies.\nKey Responsibilities\nProvide onsite technical support for warehouse, operations, maintenance, and administrative employees across multiple shifts, prioritizing issues based on business and operational impact.\nInstall, configure, troubleshoot, repair, replace, and deploy Windows workstations, kiosks, monitors, peripherals, and related equipment, including equipment moves and technology refresh activities.\nSupport warehouse and mobile technology, including RF handhelds, barcode scanners, mobile computers, mobile devices (Android and iOS), operational devices, and network, thermal, and label printers.\nSupport Microsoft 365, Outlook, Teams, internal and web applications, wired and wireless connectivity, basic network patching, and related end-user technology.\nSupport conference room technology, including Cisco audio/video systems and routine monthly room checks; coordinate with internal IT teams and vendors, escalating critical issues and maintaining ownership through resolution.\nSupport employee onboarding/offboarding; document incidents and requests in ServiceNow; receive, inventory, track, and maintain IT equipment and technology assets.\nProvide occasional after-hours support as business needs require and participate in an on-call support rotation as assigned.\nQualifications\n3+ years of desktop, end-user, field, or technical support experience, or an equivalent combination of education and relevant experience.\nStrong hands-on experience supporting Windows desktops, laptops, hardware, peripherals, printers, mobile devices, Microsoft 365, and common enterprise applications.\nWorking knowledge of wired and wireless networking, including connectivity troubleshooting and basic network patching.\nStrong troubleshooting skills with the ability to diagnose hardware, software, device, and connectivity issues, investigate unfamiliar problems, and engage appropriate resources when needed.\nExcellent customer-service and interpersonal skills, with the ability to communicate effectively with employees of varying levels of technical knowledge.\nAbility to prioritize issues based on operational impact, work independently in a fast-paced environment, and collaborate effectively with local and remote IT teams.\nProfessional, dependable, and comfortable providing hands-on support throughout a warehouse environment.\nPreferred Qualifications\nPrevious technology support experience in a warehouse, distribution center, manufacturing, logistics, or similar operational environment.\nExperience supporting warehouse technologies such as RF handhelds, barcode scanners, mobile computers, and thermal, barcode, label, Zebra, or Printronix printers.\nAdditional Information\nAdditional Role Details and Requirements\nThis is a 100% onsite role based in a warehouse/distribution environment and provides hands-on support throughout warehouse floors, shared workstations, kiosks, offices, and other operational areas.\nRequires regular walking throughout the facility and the ability to connect, disconnect, move, and install computers, peripherals, cabling, and other technology equipment weighing up to 50 pounds, with or without reasonable accommodation.\nPenguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nWe value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.\nAll your information will be kept confidential according to EEO guidelines.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":6907,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production"],"lifecycle":[{"event":"open","at":"2026-10-11T02:14:58Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.278,"p_room":0.35,"age_days":17,"expected_fill_days":5,"reasons":["conf:11","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/bertelsmann-desktop-support-analyst-warehouse-operations","json_url":"https://alion.io/job/bertelsmann-desktop-support-analyst-warehouse-operations.json","meta":{"generated_at":"2026-10-12T12:22:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-desktop-support-analyst-warehouse-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-desktop-support-analyst-warehouse-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-desktop-support-analyst-warehouse-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-desktop-support-analyst-warehouse-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-desktop-support-analyst-warehouse-operations"}]}