{"id":2049332,"url":"https://alion.io/job/bertelsmann-it-onsite-support-technician","title":"IT Onsite Support Technician","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pleasant Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":91000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":298},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:09:54Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-08T00:31:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Description\nArvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.\nYou will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.\nJob Description\nJoin the technology-driven team at Arvato as an IT Onsite Support Technician, where you’ll be the first point of contact for onsite technical assistance. In this role, you’ll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We’re looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we’d love to have you on our team.\nProvide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.\nResponsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.\nProvides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.\nCandidate will assist our customers via phone, email, chat & on-site support.\nMust be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.\nManage onsite support tickets within the service level\nRespond to customer issues via phone, email, chat & on-site support\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nDetermining the best solution based on the issue and details provided by customer\nDocument customer interactions\nEscalate issues to the next Tier with the next level of difficulty as needed\nInstall, make changes, and repair computer hardware and software\nMonitor the site to identify and resolve issues proactively\nOversee customer communication through to resolutions\nQualifications\nMinimum of 2 years of experience working with RF Guns preferred\nMinimum of 2 years of experience with network configurations preferred\nFamiliarity with working in Azure Active Directory is preferred\nExperience working in a Windows 11 environment preferred\nAdditional Information\nMedical, Dental, Vision, Life Insurance, and Disability Pay.\n401(k) with company matching up to 6%.\nPaid Time Off, including paid holidays.\nFlexible Spending Accounts.\nVoluntary benefits such as legal and financial assistance, pet insurance, and more.\nEmployee Assistance Program.\nOngoing employee development opportunities including tuition reimbursement, scholarships, and training.\nCommuter benefits.\nEmployee engagement activities. \nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nWe strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.\nLearn more about our commitment to Equal Opportunity and Accommodation Information here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":4528,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T21:09:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-08T02:43:48Z"},"pay":null,"html_url":"https://alion.io/job/bertelsmann-it-onsite-support-technician","json_url":"https://alion.io/job/bertelsmann-it-onsite-support-technician.json","meta":{"generated_at":"2026-10-08T02:43:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4781,"day_limit":5000,"remaining_today":219,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-it-onsite-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-it-onsite-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-it-onsite-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-it-onsite-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-it-onsite-support-technician"}]}