{"id":2247126,"url":"https://alion.io/job/bertelsmann-it-service-desk-analyst-wth-german","title":"IT Service Desk Analyst w/th German","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brașov, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Confluence","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"GDPR","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-21T17:07:33Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Company Description\nArvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders.\nJob Description\nAs an internationally active IT specialist, we are looking for a Skilled Service Desk Agent (m/w/d) to support our external customers in the energy sector. In this role, you will serve as the first point of contact for IT support issues, handling incidents and service requests across multiple communication channels. You will work collaboratively with internal departments, external service providers, and directly with end-users to ensure a high level of customer satisfaction.\nWhat tasks await you\nFirst and second level support for internal customers.\nAccepting support requests via phone, email, chat, or ticketing system.\nAnalyzing, classifying, and resolving technical incidents.\nRemote troubleshooting using tools like Microsoft Anydesk or Citrix environments.\nOutbound communication with users to gather further ticket-related information.\nService request fulfillment and documentation.\nMonitoring and controlling tickets to ensure adherence to SLAs and prevent breaches.\nUsing and contributing to our knowledge base (Confluence wiki).\nEnsuring high service quality and maintaining customer satisfaction.\nDaily Tasks (\"A Day in the Life\"):\nResponding to customer tickets via various channels.\nRemote client support and issue resolution (Windows 10/11, Office/M365).\nInterfacing with other technical teams and providers.\nHandling and documenting incidents and service requests accurately.\nParticipating in team and stakeholder meetings as needed.\nQualifications\nWho we are looking for\nCompleted vocational training in an IT-related field or equivalent relevant experience.\nExperience in 1st and/or 2nd level IT support.\nProficient in:Windows 10/11\nMicrosoft 365\nActive Directory management\nCitrix environments\nMicrosoft Anydesk or similar remote desktop tools\n\nConfident use of knowledge management systems (e.g., Confluence)\nMandatory high English and German language skills\nPreferred Qualifications:\nExperience with Mobile Device Management\nKnowledge of Microsoft Azure, AAD, or Entra ID\nFamiliarity with cloud technologies\nSoft Skills:\nStrong communication and interpersonal skills\nReliable and proactive\nTeam-oriented\nWillingness to continuously learn new topics\nStructured and analytical approach to problem-solving\nThen you are exactly right with us! Even if you do not meet all our wishes, do not hesitate to apply, because the FURTHER DEVELOPMENT of our employees is a high priority for us and opens up a variety of possibilities for you in our company.\nAdditional Information\nWhat we offer:\nWe believe in a supportive and rewarding work environment for our employees.\nCompensation and Benefits:\nHighly competitive salary.\nBi-annual bonus based on seniority within the company.\nMeal tickets and various gift vouchers.\nStrong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.\nCareer Growth and Team Environment:\nCertified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.\nInteresting projects and solutions for both the Bertelsmann Group and international external customers.\nA committed and helpful team with a \"WE\" feeling, promoting a friendly, multicultural, and cooperative environment.\nThe possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.\nToday, Arvato Systems Romania has around 170 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!\nReceived application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.\nFor more information, please click here.\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":5619,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production"],"lifecycle":[{"event":"open","at":"2026-10-11T02:09:45Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.655,"p_room":0.55,"age_days":18,"expected_fill_days":17,"reasons":["conf:4","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bertelsmann-it-service-desk-analyst-wth-german","json_url":"https://alion.io/job/bertelsmann-it-service-desk-analyst-wth-german.json","meta":{"generated_at":"2026-10-21T22:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-it-service-desk-analyst-wth-german"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-it-service-desk-analyst-wth-german"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-it-service-desk-analyst-wth-german"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-it-service-desk-analyst-wth-german\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-it-service-desk-analyst-wth-german"}]}