{"id":3620953,"url":"https://alion.io/job/bertelsmann-it-support-specialist","title":"IT Support Specialist","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0.033,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"GDPR","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:23:42Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T01:21:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Company Description\nArvato is an innovative and internationally leading service provider in the fields of e-commerce and supply chain management.\nWith more than 20,000 employees worldwide, Arvato delivers practical and relevant solutions across industries including Telecommunications, High-Tech & Entertainment, Automotive, Banking, Insurance, Healthcare, Consumer Products, and Publishing.\nUsing the latest digital technologies, Arvato develops, operates, and optimizes complex global supply chains and e-commerce platforms, acting as a strategic growth partner for its customers worldwide.\nArvato is a wholly owned subsidiary of Bertelsmann SE & Co. KGaA\nJob Description\nWe are looking for an experienced IT Support Specialist to provide installation, maintenance, troubleshooting, asset management, and user support services for end-user devices and IT systems. This role will also support new site setups, manage user requests in line with SLA targets, and contribute to secure and uninterrupted IT operations.\nQualifications\nWhat You'll Do\nEnsure the continuous operation of end-user devices such as desktops, notebooks, printers, RF handheld terminals, and scanners, and respond promptly to incidents.\nInstall, configure, maintain, and troubleshoot operating systems, drivers, antivirus software, patches, business applications, and end-user hardware.\nHandle and prioritize user requests through Jira, resolving incidents and service requests in line with defined SLA targets.\nCreate and maintain user, device, printer, and access definitions in Active Directory in accordance with internal procedures.\nSupport network operations in line with Arvato standards, including LAN, wireless networks, VPN, remote access, user permissions, and connectivity controls.\nMonitor system alerts, take timely corrective action, and escalate critical risks and redundancy needs to the IT Support Team Manager.\nFollow database, email, application, and end-user file backup processes; ensure backups are stored securely and support restoration when required.\nCoordinate application installation requests through Jira, obtain the required information security approvals, and complete installations after approval.\nMaintain accurate IT asset and account records and support onboarding, role-change, and offboarding access processes.\nResearch IT equipment and infrastructure needs, create purchase requests, and follow approval and supply processes.\nSupport IT setup activities at new sites in coordination with internal departments, contractors, and service providers.\nDocument completed installations and technical procedures and share user guides and knowledge materials with the team.\nRecord customer feedback, identify permanent solutions, and provide regular updates on assigned tasks, risks, and improvement opportunities.\nPerform all activities in compliance with information security, data protection, integrated management system, occupational health and safety, and environmental requirements.\nYour Profile\nAssociate's or Bachelor's degree in Computer Technologies, Software, Computer Engineering, or a related field; an engineering degree is preferred.\nMinimum 3 years of experience in IT support, help desk, end-user computing, system support, or a similar role.\nHands-on experience with Microsoft operating systems and Microsoft 365.\nWorking knowledge of Active Directory, user and access management, endpoint devices, printers, RF handheld terminals, and scanners.\nKnowledge of network operations, VPN, remote access, backup processes, patching, and information security practices.\nExperience with Jira or a similar ticketing platform; knowledge of ITIL practices is an advantage.\nStrong troubleshooting, analytical thinking, prioritization, and time-management skills.\nCustomer-oriented, collaborative, adaptable, and results-driven approach.\nEffective communication and relationship-building skills.\nAdditional Information\nWhat We Offer\nA global work environment with exposure to international teams and operations\nOpportunities for professional growth, learning, and career development\nA collaborative and supportive team culture\nA dynamic workplace where you can drive operational excellence and continuous improvement\nBeing part of Bertelsmann SE & Co. KGaA, one of the world's leading media and service companies\nEmployee-focused culture that values innovation, teamwork, and development\nDisclosure requirements pertaining to the collection of your personal data:\nResponsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.\nThe retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.\nYou can contact the company’s Data Protection Officer at the above-mentioned postal address.\nFurther information on data protection and your rights can be found here.\nRecruiting-Platform powered by SmartRecruiters.","description_format":"text","description_chars":5204,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Publishing","TV Production","Music Industry","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-02T18:23:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/bertelsmann-it-support-specialist","json_url":"https://alion.io/job/bertelsmann-it-support-specialist.json","meta":{"generated_at":"2026-11-04T03:29:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3620953}},{"tool":"search_jobs","arguments":{"company":"bertelsmann.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3620953},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}