{"id":1991169,"url":"https://alion.io/job/bertelsmann-operations-supervisor","title":"Operations Supervisor","company":{"id":20910,"name":"Bertelsmann","domain":"bertelsmann.com","url":"https://alion.io/company/bertelsmann","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35090,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":46554},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T02:01:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T02:32:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Description\nArvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.\nYou will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.\nJob Description\nSalary: £35,090.16\nLocation: Hams Hall\nHours: 40 hours per week\nReporting to the Operations Manager, you will play a key role in driving the day-to-day success of our operation. As an Operations Team Leader, you will lead and motivate your team, coordinate workflows, and ensure we consistently deliver against our service levels, quality standards, and business objectives.\nThis is a hands-on leadership role where you’ll be at the heart of the operation solving problems, improving processes, supporting your people, and making sure everything runs smoothly and efficiently.\nWhat you’ll be responsible for\nLead and inspire your team to achieve and exceed agreed SLAs and performance targets.\nPlan and distribute work orders, ensuring workloads are balanced and resources are used effectively.\nCoordinate daily operations, steering processes and ensuring business activities are delivered efficiently and on time.\nAct as the first point of contact for process and technical issues, ensuring faults are investigated, resolved, and escalated to the appropriate departments when required.\nIdentify operational issues and opportunities for improvement, implementing corrective actions and monitoring their effectiveness.\nTake ownership of SLA compliance, ensuring agreed service levels are consistently maintained.\nUse SAP to manage and monitor operational activities.\nSupport resource planning, including staffing and infrastructure requirements, to ensure the team is equipped for success.\nCreate, analyse, and evaluate operational reports, using data and insights to drive informed decisions.\nMaintain and continuously improve quality and service standards.\nTake responsibility for people management, including coaching, performance management, development, and day-to-day team support.\nQualifications\nExperience of working with computerised systems\nExperience and understanding of working in a temperature-controlled environment an advantage\nAble to demonstrate reliability, good time management and organisation skills\nGood written and verbal communication.\nGood numerical skills and record keeping skills.\nAble to demonstrate excellent attention to detail.\nShow the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.\nStrong customer focus.\nAdditional Information\n25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days\nPension contribution\nA life assurance policy that pays out 4 x Salary\nEmployee Assistance Programme that provides you with confidential support, information, and advice to help you\nEmployee Discount Scheme through Benefit Hub\nFree car parking","description_format":"text","description_chars":3231,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T06:26:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":46554,"is_top_pay":false},"html_url":"https://alion.io/job/bertelsmann-operations-supervisor","json_url":"https://alion.io/job/bertelsmann-operations-supervisor.json","meta":{"generated_at":"2026-10-09T03:26:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2089,"day_limit":5000,"remaining_today":2911,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20910},"rest":"https://alion.io/mcp/rest/get_company?id=20910"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbertelsmann-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbertelsmann-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbertelsmann-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bertelsmann-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbertelsmann-operations-supervisor"}]}