{"id":1700556,"url":"https://alion.io/job/bespin-global-senior-program-manager-cloud-operations","title":"Senior Program Manager - Cloud Operations","company":{"id":39461,"name":"Bespin Global","domain":"bespinglobal.com","url":"https://alion.io/company/bespinglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":198000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":293},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"FinOps","optional":true}],"status":"live","first_seen_at":"2026-10-01T17:49:01Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-07T02:17:39Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"A little bit about us\nBespin Global is a top global cloud MSP recognized in the Gartner Magic Quadrant for 8 consecutive years. We also won the AWS MSP Partner of the Year globally and many Google Partner of the Year awards!\nWe have 1,300+ “Bespineers” across 16 offices and 10 countries including the U.S., South Korea, Singapore, Dubai, Indonesia, China, and Tokyo, serving more than 4,500 customers worldwide.\nIf you want a fun and exciting role at a fast-growing company with lots of opportunities, this is the place for you.\nPosition Summary\nThe Senior Program Manager for Cloud Operations is the connective tissue between our scrum teams, application teams, and leadership. This role owns the continuous improvement agenda for the Cloud Operations organization - translating leadership strategy into prioritized, sequenced work for delivery teams, and translating delivery reality back into decisions leadership can act on.\nThis is not a ticket-tracking role. The person in this seat is expected to identify where operational friction is costing the organization time, money, or reliability, and then drive the cross-functional programs that remove it. Success looks like fewer surprises, clearer priorities, faster cycle times, and stakeholders who trust the operating rhythm.\nKey Responsibilities\nCloud Architecture & Technical Strategy\nPartner with Cloud Operations leadership to define and maintain a prioritized program roadmap that reflects business objectives, capacity, and risk.\nFacilitate intake and prioritization across competing demands from application teams, security, compliance, and infrastructure stakeholders.\nMaintain a single, authoritative view of in-flight and upcoming work, with clear ownership, dependencies, and target dates.\nEscalate and resolve priority conflicts before they become delivery problems; make trade-offs explicit rather than implicit.\nTranslate complex business and technical requirements into actionable cloud transformation roadmaps and architectural guidance.\nProcess Improvement\nAssess current cloud operations processes - incident, change, request, escalation, and on-call workflows - and identify measurable improvement opportunities.\nLead process improvement initiatives end to end: current-state analysis, target-state design, stakeholder buy-in, rollout, and adoption tracking.\nPartner with engineering to identify and champion automation opportunities that reduce manual toil and shorten response and fulfillment times.\nChampion DevOps best practices across infrastructure and delivery teams, driving adoption of automated CI/CD pipelines and Infrastructure as Code (IaC).\nImplement and maintain robust cloud and infrastructure observability strategies for distributed systems to enable proactive issue resolution, automated monitoring, and high availability.\nDefine and document standard operating procedures, runbooks, and intake paths so that repeatable work is actually repeatable.\nEstablish metrics for operational health (cycle time, MTTR, backlog aging, change success rate, toil hours reclaimed) and drive accountability against them.\nCross-Team Alignment and Stakeholder Management\nWork embedded with scrum teams - attending ceremonies as needed, clarifying scope, removing blockers, and ensuring operational requirements are represented in sprint planning.\nServe as the primary interface between Cloud Operations and application teams, ensuring dependencies, service expectations, and handoffs are understood on both sides.\nBuild and maintain executive-level reporting: program status, risks, decisions needed, and outcomes delivered - communicated in the language leadership uses.\nFacilitate steering committees, working sessions, and post-incident or retrospective reviews that produce decisions and owners, not just discussion.\nProactively surface risks, resourcing gaps, and misalignment early, with recommended options rather than open-ended problems.\nProgram Governance and Delivery\nOwn program plans, milestones, RAID logs (risks, assumptions, issues, dependencies), and change control across multiple concurrent initiatives.\nTrack and report on benefits realization - connect completed work back to the operational or financial outcome it was meant to produce.\nEnsure programs meet applicable security, compliance, audit, and change management requirements.\nManage vendor and partner engagements supporting cloud operations programs where applicable.\nRequired Qualifications\n7+ years of program or project management experience, including 3+ years managing complex, cross-functional technology programs.\nDemonstrated experience supporting or working directly with infrastructure, cloud, or IT operations teams.\nWorking fluency with cloud platforms (AWS, Azure, or GCP) - enough to hold a credible technical conversation, scope work realistically, and challenge estimates.\nHands-on experience in Agile/Scrum environments, including partnering with product owners and scrum masters on backlog and sprint planning.\nProven track record of leading process improvement initiatives with measurable, documented outcomes.\nExperience with ITSM practices and tooling (ServiceNow, Jira Service Management, or equivalent) across incident, problem, and change management.\nStrong executive communication skills - able to move between technical depth and leadership summary without losing either audience.\nDemonstrated ability to influence and align stakeholders without direct authority.\nPreferred Qualifications\nCloud certification (AWS Solutions Architect / SysOps, Azure Administrator, or equivalent).\nBackground in a regulated environment (financial services, healthcare, government) with associated audit and compliance exposure.\nExperience driving automation or tooling integration programs that reduced manual operational workload.\nFamiliarity with FinOps practices and cloud cost optimization programs.\nCore Competencies\nCompetency\nWhat it looks like in this role\nSystems thinking\nSees how a change in one team's process ripples into three others, and plans for it\nBias for clarity\nTurns ambiguous asks into scoped, owned, dated work\nInfluence without authority\nGets alignment from people who don't report to them\nOperational judgment\nKnows the difference between urgent and important, and defends the distinction\nWritten communication\nProduces status updates leadership actually reads and trusts\nFollow-through\nCloses loops; nothing quietly falls off the list","description_format":"text","description_chars":6430,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","AI Consulting & Integration","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-02T13:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/bespin-global-senior-program-manager-cloud-operations","json_url":"https://alion.io/job/bespin-global-senior-program-manager-cloud-operations.json","meta":{"generated_at":"2026-10-07T03:06:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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