{"id":1172764,"url":"https://alion.io/job/bespokelabs-fulfillment-operations-associate","title":"Fulfillment Operations Associate","company":{"id":669257,"name":"BespokeLabs","domain":"bespokelabs.ai","url":"https://alion.io/company/bespokelabs-2","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US","AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM"],"hiring_countries_total":46,"salary":{"min":35000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Reinforcement Learning","optional":false},{"name":"Tool Use","optional":false}],"status":"live","first_seen_at":"2026-09-23T23:22:19Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-02T22:57:32Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Bespoke Labs\nBespoke Labs is an applied AI research lab pioneering data and RL environment curation for training and evaluating agents. Recently, we curated Open Thoughts, one of the best open reasoning datasets used by multiple frontier labs, trained SOTA specialized models such as Bespoke-MiniChart-7B and Bespoke-MiniCheck, and taught agents to do multi-turn tool-calling with reinforcement learning. Bespoke is uniquely positioned to capture a large market share of data and RL environment curation.\nAbout the Role\nThis is a Fulfillment operations role in the Experts Growth team. Behind every environment and dataset we ship is a network of experts who have to be found, vetted, activated, and pointed at the right project at the right time. We want an operator who has built the machinery that moves people and projects through that pipeline - matching, onboarding, access, contracts, verification, offboarding.\nWhat You'll Do\nOwn fulfillment and matching. Map the right experts to the right projects based on skill, availability, and project requirements. Keep supply and demand balanced so projects staff quickly and experts stay engaged.\n\nDrive activation. Take experts from \"matched\" to \"productively working\" fast - kickoff, guidelines, first tasks, ramp - and cut the time and drop-off between each step.\n\nOwn expert success, NPS, and retention. Be accountable for expert satisfaction and a high NPS across the network. Create the policies, systems, and SOPs that drive a great expert experience, and make sure every stakeholder - projects, ops, engineering, finance - actually follows them.\n\nRun onboarding and offboarding end to end. Contracts, background verification, tool and platform access provisioning and deprovisioning, systems setup, and clean exits. Nothing falls through the cracks, and nobody keeps access they shouldn't.\n\nManage vendors and platforms. Own the relationships and workflows across the software tools, background-check providers, payment/contracting platforms, and service providers that fulfilment runs on.\n\nBuild systems and internal products to automate the grind. Find the bottlenecks in fulfillment and remove them. Turn manual, repetitive workflows - matching, access grants, contract issuance, verification, status tracking - into tooling and automation that make the whole team faster.\n\nWhat We're Looking For\nA record of shipped volume. You have run fulfillment, delivery ops, or contractor/expert onboarding at scale and can show us how many people you personally moved through the pipeline, how fast, and what it cost to do.\n\nA satisfaction-and-retention track record. You have owned an NPS, CSAT, or retention number for a network of people (experts, contractors, users) and moved it - through policy, process, and follow-through, not just goodwill.\n\nOperational rigor. You bring order to unstructured, fast-moving environments - strong bias toward documentation, trackers, SOPs, and clean handoffs.\n\nOwnership. You build, debug, and ship without much supervision, and you drive follow-ups across teams so nothing stalls.\n\nYou May Be a Good Fit If You Also\nHave worked in delivery operations, program operations, or fulfilment at a talent marketplace, staffing/expert-network, or data-labeling/human-data company (e.g. matching, staffing, activation, retention)\n\nHave owned an expert, contractor, or customer success function - NPS, retention, escalations, community - at scale\n\nCome from operations, Chief of Staff, or business-ops roles at a fast-scaling startup and owned onboarding, vendor, or compliance workflows end to end\n\nHave experience with marketplaces, matching systems, or multi-step onboarding flows, and a genuine interest in using AI tools to make yourself and the team faster\n\nWhat We Offer\nLocation: LATAM (Remote)\n\nBase Salary: $35,000 - $55,000 USD / year\n\nAdditional Comp: 25% performance-based bonus + equity\n\nWhy Bespoke Labs\nExtremely competitive Compensation\n\nHigh ownership, minimal process, real impact\n\nWork alongside engineers and researchers building AI-native systems","description_format":"text","description_chars":4058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Argentina","iso":"AR","kind":"region"},{"name":"Brazil","iso":"BR","kind":"region"},{"name":"Colombia","iso":null,"kind":"region"},{"name":"Mexico","iso":"MX","kind":"region"},{"name":"Anguilla","iso":null,"kind":"region"},{"name":"Antigua and Barbuda","iso":"AG","kind":"region"},{"name":"Aruba","iso":"AW","kind":"region"},{"name":"Bahamas","iso":"BS","kind":"region"},{"name":"Barbados","iso":"BB","kind":"region"},{"name":"Belize","iso":"BZ","kind":"region"},{"name":"Bermuda","iso":"BM","kind":"region"},{"name":"Bolivia","iso":"BO","kind":"region"},{"name":"British Virgin Islands","iso":"VG","kind":"region"},{"name":"Bonaire, Sint Eustatius and Saba","iso":"BQ","kind":"region"},{"name":"Cayman Islands","iso":"KY","kind":"region"},{"name":"Chile","iso":"CL","kind":"region"},{"name":"Costa Rica","iso":"CR","kind":"region"},{"name":"Curaçao","iso":"CW","kind":"region"},{"name":"Dominica","iso":"DM","kind":"region"},{"name":"Dominican Republic","iso":"DO","kind":"region"},{"name":"Ecuador","iso":"EC","kind":"region"},{"name":"El Salvador","iso":"SV","kind":"region"},{"name":"Falkland Islands","iso":"FK","kind":"region"},{"name":"French Guiana","iso":"GF","kind":"region"},{"name":"Grenada","iso":"GD","kind":"region"},{"name":"Guadeloupe","iso":"GP","kind":"region"},{"name":"Guatemala","iso":"GT","kind":"region"},{"name":"Guyana","iso":"GY","kind":"region"},{"name":"Haiti","iso":"HT","kind":"region"},{"name":"Honduras","iso":"HN","kind":"region"},{"name":"Jamaica","iso":"JM","kind":"region"},{"name":"Martinique","iso":"MQ","kind":"region"},{"name":"Montserrat","iso":"MS","kind":"region"},{"name":"Nicaragua","iso":"NI","kind":"region"},{"name":"Panama","iso":"PA","kind":"region"},{"name":"Paraguay","iso":"PY","kind":"region"},{"name":"Peru","iso":"PE","kind":"region"},{"name":"Puerto Rico","iso":"PR","kind":"region"},{"name":"Saint Kitts and Nevis","iso":"KN","kind":"region"},{"name":"Saint Lucia","iso":"LC","kind":"region"},{"name":"Saint Vincent and the Grenadines","iso":null,"kind":"region"},{"name":"Saint-Pierre and Miquelon","iso":"PM","kind":"region"},{"name":"Sint Maarten","iso":"SX","kind":"region"},{"name":"Suriname","iso":"SR","kind":"region"},{"name":"Trinidad and Tobago","iso":"TT","kind":"region"},{"name":"Turks and Caicos Islands","iso":"TC","kind":"region"},{"name":"Uruguay","iso":"UY","kind":"region"},{"name":"United States Virgin Islands","iso":"VI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-09-24T08:53:47Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":236,"reasons":["conf:12","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/bespokelabs-fulfillment-operations-associate","json_url":"https://alion.io/job/bespokelabs-fulfillment-operations-associate.json","meta":{"generated_at":"2026-10-03T01:58:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2036,"day_limit":5000,"remaining_today":2964,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}