{"id":1161121,"url":"https://alion.io/job/bet365-customer-service-advisor-3","title":"Customer Service Advisor","company":{"id":3490,"name":"bet365","domain":"bet365.com","url":"https://alion.io/company/bet365","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-09-23T12:35:03Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T01:49:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We’re one of the world’s leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.\nWe empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.\nOur focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.\n Interested in a career in an exciting and high growth industry? Join the Customer Service department at our US hub in Denver! We are currently hiring Customer Service Advisors to start on October 19th.\nWe are seeking passionate customer service champions, excited to be part of one of the world's leading online gambling companies.\nThis is not just a job; it is a career opportunity where your growth is a priority from day one, supported by our industry-leading 8-week training program. This foundation serves our promote-from-within culture and the various growth opportunities that our employees enjoy.\nThis full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule. With a starting wage of $23.76 per hour, pay increases to $24.66 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.\n Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.\nExceptional communication skills, both written and verbal.\nActive listener, with the ability to understand customer needs and provide tailored support.\nCustomer-centric with a passion for delivering outstanding service.\nEagerness to expand personal knowledge and skills.\nMeticulous attention to detail to ensure accuracy.\nAbility to multitask efficiently in a fast-paced environment.\nCreative problem-solving capabilities to resolve challenges independently.\nStrong individual and team collaboration skills.\nMaintain compliance with individual licensing requirements according to regulations.\n Ensuring every customer interaction is positive and memorable.\nUsing internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.\nEngaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.\nResolving customer requests and complaints promptly and courteously.\nAssisting in support of various internal efforts that improve how customers perceive our platform and services.\nDemonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.\nPromoting and advocating for responsible gambling practices among customers.\nbet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-23T23:48:43Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/bet365-customer-service-advisor-3","json_url":"https://alion.io/job/bet365-customer-service-advisor-3.json","meta":{"generated_at":"2026-09-25T04:23:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4716,"day_limit":5000,"remaining_today":284,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}