{"id":3355086,"url":"https://alion.io/job/bet365-it-operations-engineer","title":"IT Operations Engineer","company":{"id":3490,"name":"bet365","domain":"bet365.com","url":"https://alion.io/company/bet365","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stoke-on-Trent, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-27T14:55:23Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T04:35:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.\nWe empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.\nOur focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.\n Keep our digital world running smoothly as an IT Operations Engineer, safeguarding the seamless performance of high-traffic global platforms.\nThe IT Operations team is primarily focused on providing support to the production IT service, comprising all customer facing products and critical internal Business systems.\nAs an IT Operations Engineer, you play a pivotal role in responding to, investigating, escalating, and resolving critical incidents and technical changes that impact our services.\nWorking alongside talented colleagues, you tackle complex technical puzzles and maintain the reliability of advanced infrastructure systems.\nWhilst this is an IT based role, prior technical experience is not a prerequisite, as all relevant training will be provided.\n Advanced analytical and root-cause troubleshooting capabilities\nHands-on proficiency with Windows Server and Linux operating systems\nAutonomous management of complex technical tasks\nProactive, with the ability to make and act on decisions when under pressure\nRapid acquisition of complex technical workflows\nProven ability to handle multiple high-priority technical issues simultaneously\n Swift handling of early warnings raised via observability platforms and alarm consoles according to agreed policies \nPrompt response to service-affecting incidents through appropriate logging, investigation, and resolution \nExecution of daily tasks designed to keep production systems functioning correctly \nDirect engagement with senior managers and stakeholders during escalated issues \nAccurate recording of requests for change and incidents within the Helix ticketing system \nRigorous assessment of system or procedural changes to provide prompt feedback \nCareful coordination of planned maintenance work while checking for scheduling clashes \nEffective control of services by disabling, enabling, retracting, or re-advertising infrastructure \nClear communication with stakeholders at key times to ensure schedule adherence \nFrontline service delivery acting as the primary point of contact for production infrastructure \nBy applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy\nAt bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-27T19:44:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/bet365-it-operations-engineer","json_url":"https://alion.io/job/bet365-it-operations-engineer.json","meta":{"generated_at":"2026-10-30T05:25:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7649,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3490},"rest":"https://alion.io/mcp/rest/get_company?id=3490"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbet365-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbet365-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbet365-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bet365-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbet365-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3355086}},{"tool":"search_jobs","arguments":{"company":"bet365.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3355086},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}