{"id":2984374,"url":"https://alion.io/job/beta-technologies-it-helpdesk-support-digital-ops","title":"IT Helpdesk Support, Digital Ops","company":{"id":176374,"name":"BETA Technologies","domain":"beta.team","url":"https://alion.io/company/beta-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":67,"open_postings":115,"ghost_share":0.548,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":130000,"period":"year","method":"role_country_seniority_unknown","sample_n":2068},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Slack","optional":false},{"name":"SolidWorks","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T21:53:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T23:38:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":3},"description":"At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.\nWe are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience\nHow you will contribute to revolutionizing electric aviation:\nProvide end­ user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner\nUtilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business\nBe the first point of contact for IT issues, delivering exceptional service to our users\nPerform remote troubleshooting through diagnostic techniques and pertinent questions\nPlan and conduct new hire training related to the use of hardware and productivity software\nMaintain and install conference room audio video systems and related equipment\nCreate and maintain IT documentation in a detailed manner\nMinimum Qualifications:\nProficiency in troubleshooting across Windows, Mac, and Linux operating systems\nExperience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software\nExposure to Google Admin, Microsoft Entra and Microsoft Intune\nStrong technical writing skills for creating clear and detailed documentation\nAbove and Beyond Qualifications:\nExposure to working with MDM software for iOS / MacOS and Android\nIn depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams\nExperience with Atlassian products like Confluence and Jira\nFamiliarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks\nFoundational understanding of common scripting in Powershell\nAbility to troubleshoot or diagnose basic network issues\nExperience with installing and supporting audio video equipment\nPhysical Demands and Work Environment:\nCapable of lifting up to 50 pounds when necessary\nOff-hours work is sometimes required to perform off-hours system maintenance\nOccasional travel may be required for on-site support and system installations\nThe wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.\nCompensation\n$28—$32 USD\n Build electric airplanes with us!\nBETA offers a competitive Total Compensation package designed to support you now and as you grow with us. This role includes both Restricted Stock Units and Performance Stock Units for all full-time team members, so everyone shares in our success. You’ll have access to onsite healthcare in Vermont, comprehensive medical coverage, dental and vision, short- and long-term disability, and paid parental leave. We also take care of the everyday details with daily lunch provided, and yes-flight lessons are part of the experience, along with a range of additional perks that make work here genuinely rewarding.\nWe encourage all driven candidates to apply, even if they do not meet every listed qualification.\nWe are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace.\nEmployment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify.","description_format":"text","description_chars":4371,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-21T08:14:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":16,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/beta-technologies-it-helpdesk-support-digital-ops","json_url":"https://alion.io/job/beta-technologies-it-helpdesk-support-digital-ops.json","meta":{"generated_at":"2026-10-24T01:23:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176374},"rest":"https://alion.io/mcp/rest/get_company?id=176374"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeta-technologies-it-helpdesk-support-digital-ops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeta-technologies-it-helpdesk-support-digital-ops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeta-technologies-it-helpdesk-support-digital-ops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beta-technologies-it-helpdesk-support-digital-ops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeta-technologies-it-helpdesk-support-digital-ops"}]}