{"id":3994617,"url":"https://alion.io/job/betmgm-gaming-account-associate","title":"Gaming Account Associate","company":{"id":2033756,"name":"BetMGM","domain":"betmgminc.com","url":"https://alion.io/company/betmgminc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T08:08:46Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Discover What’s Possible at BetMGM\nReady to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business.\nAs a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include:\nMedical, Dental, Vision, Life, and Disability Insurance\n\n401(k) with company match\n\nPre-tax spending accounts including health care FSA and commuter savings\n\nFlexible paid time off\n\nProfessional development reimbursement and ongoing skills training opportunities\n\nEmployee resource groups\n\nSwag, ticket giveaways, and more!\n\nAt BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.\nThe Opportunity\nAbout the RoleAs a Casino Account Associate, you as a team will manage the day-to-day operation of casino VIP accounts by maintaining and growing player activity through outbound sales communication by phone and email. You will be responsible for developing, reactivating, & retaining high value customers through sales offers and telemarketing.\nAchieving company & departmental goals by applying sound judgement and implementing swift decision making abilities that carry a financial component when managing customer reinvestment in developing potential new and current business into successful long term growth.\nResponsibilities\nMonitor individual customer betting behavior and ensure that player reinvestment is offered in agreed timescales, while promoting the right behaviors.\nComplete daily, weekly, and ad hoc sales & marketing campaigns issued by Management Team Engage potential VIP customers through direct player reinvestment.\nEffectively upsell gaming products, events, and services to the existing VIP customer base Adhere to all reinvestment guidelines and procedures.\nFully complies with and upholds company expectations including policies, procedures, department goals and business strategy.\nConducts with integrity and honesty.\nProactively identify service failures and process improvement opportunities by taking immediate action to resolve them whilst notifying relevant team leads of intent.\nHandles difficult customer interactions and situations in a calm, professional and reasonable professional manner. Supporting VIP Casino Hosts and Marketing teams in filling VIP events or experiences.\nSupport internal premium departments for escalated support inquiries such as but not limited to Hotel Comp Requests.\nSend follow up e-mails to increase conversion percentage of outbound engagement. Proactively facilitate inquiries raised by players on outbound engagement to avoid potential loss of gaming activity and/or resolve service failures.\nMaintain collaboration with internal stakeholders such as the Risk/Fraud and Responsible Gaming departments to identify and recognize potential negative behaviors to promote a safe level of play.\nQualifications\nExperience in sales and customer service within a teamwork environment Outstanding verbal and written communication skills.\n2+ years in supporting Casino VIP experience and/or equivalent sales experience. Must be able to stand or sit and operate computers and other technological devices for extended periods of time.\nApplicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.\nCompensation\nThe pay range for this position is as follows:\n44,000.00--58,700.00\nFactors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.\nGaming Compliance & Licensing Requirements\nAs an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.\nIn addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.\nAbout BetMGM\nBetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.\nBetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.\nIf you need assistance or accommodation with your application due to a disability, you may contact us at .\nThis job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.\n#LI-REMOTE","description_format":"text","description_chars":6310,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Sports","Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-10T00:47:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["conf:5","win:early","comp:junior"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/betmgm-gaming-account-associate","json_url":"https://alion.io/job/betmgm-gaming-account-associate.json","meta":{"generated_at":"2026-11-12T10:12:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2033756},"rest":"https://alion.io/mcp/rest/get_company?id=2033756"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbetmgm-gaming-account-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbetmgm-gaming-account-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbetmgm-gaming-account-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/betmgm-gaming-account-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbetmgm-gaming-account-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3994617}},{"tool":"search_jobs","arguments":{"company":"betmgminc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3994617},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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