{"id":1130435,"url":"https://alion.io/job/betr-customer-operations-associate","title":"Customer Operations Associate","company":{"id":7894,"name":"Betr","domain":"betr.app","url":"https://alion.io/company/betr","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":147},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:52:46Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-12T01:26:49Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.\nAbout The Role:\nSupport and resolve user issues and inquiries in a professional and timely manner\nUse email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support\nCapture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.\nMonitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.\nReview and approve player deposits and withdrawal requests\nReview accounts for potential irregularities and conduct basic account investigations\nConduct due diligence investigations based on internal processes\nResolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users\nProvide technical assistance to fans regarding our mobile application\nAbility to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues\nAbout You:\n2+ years’ experience in customer focused role \nDetail oriented with the ability to make data-driven decisions to improve customer communication performance\nKnowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred\nExperience with payment providers (PayPal, Online Banking, card processing)\nExperience working with Customer Support tools like intercom etc.\nStrong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively \nAbility to listen attentively to user needs and concerns; demonstrate empathy and build rapport\nAbility to multitask efficiently and effectively\nSelf-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities\nBonus Points:\nA lifelong, passionate sports fan with a deep understanding of how to engage fans","description_format":"text","description_chars":2533,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Games"],"lifecycle":[{"event":"open","at":"2026-09-23T01:58:35Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.773,"p_room":0.9,"age_days":17,"expected_fill_days":30,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/betr-customer-operations-associate","json_url":"https://alion.io/job/betr-customer-operations-associate.json","meta":{"generated_at":"2026-10-12T01:34:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7894},"rest":"https://alion.io/mcp/rest/get_company?id=7894"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbetr-customer-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbetr-customer-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbetr-customer-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/betr-customer-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbetr-customer-operations-associate"}]}