{"id":2076729,"url":"https://alion.io/job/betsol-customer-support-executive-2","title":"Customer Support Executive","company":{"id":693857,"name":"BETSOL","domain":"betsol.com","url":"https://alion.io/company/betsol","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T06:25:22Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T17:30:03Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.\nBETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.\nBETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.\nBETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.\nWe take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.\nLearn more at betsol.com\n About the Role\nThe Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.\nResponsibilities\nProvide timely and effective resolution to customer queries via voice and chat support\nRespond to customers in a professional, empathetic, and solution-oriented manner\nHandle simple to complex customer issues and ensure first-time resolution where possible\nEscalate issues to the appropriate teams within the defined Line of Business (LOB) when required\nMeet productivity, quality, and performance metrics as defined by the process or manager\nEnsure compliance with all company policies, procedures, and quality guidelines\nMaintain accurate documentation of customer interactions and resolutions\nFocus on achieving high customer satisfaction levels and service quality benchmarks\nBe flexible to work extended hours during high-volume periods, when required\nPerform additional tasks as assigned in line with business needs\nLooking For\n1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are also encouraged to apply.\nMandatory Skills\nA. Technical / Functional Skills\nExperience in Customer Support / Contact Center / Voice or Chat Process\nAbility to troubleshoot and resolve customer queries effectively\nExperience handling service metrics and adherence to SLAs\nB. Soft Skills\nCustomer-focused mindset with strong problem-solving skills\nStrong verbal and written communication skills (English)\nSelf-motivated and ability to work with minimal supervision\nAbility to remain calm and composed in high-pressure situations\nStrong attention to detail and ownership of tasks\nGood to Have Skills\nPrior experience in US voice support\nExposure to CRM or ticketing tools\nExperience working in global support environments\nGraduate in any discipline\nRelevant experience may be considered in lieu of formal education\n5 working days per week\n2 rotational weekly offs (not necessarily Saturday/Sunday)\nWillingness to work US time zones / rotational shifts\nFlexibility to extend working hours during business peak periods","description_format":"text","description_chars":3234,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-08T08:44:23Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/betsol-customer-support-executive-2","json_url":"https://alion.io/job/betsol-customer-support-executive-2.json","meta":{"generated_at":"2026-10-12T20:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34226,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693857},"rest":"https://alion.io/mcp/rest/get_company?id=693857"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbetsol-customer-support-executive-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbetsol-customer-support-executive-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbetsol-customer-support-executive-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/betsol-customer-support-executive-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbetsol-customer-support-executive-2"}]}