{"id":1130946,"url":"https://alion.io/job/betsol-it-support-engineer-njny","title":"IT Support Engineer - NJ/NY","company":{"id":693857,"name":"Betsol","domain":"betsol.com","url":"https://alion.io/company/betsol","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T21:47:03Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T02:42:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.\nBETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.\nBETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.\nBETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.\nWe take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.\nLearn more at betsol.com\n Support & Operations\nProvide onsite support for Customer offices as needed.\nCoordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.\nFacilitate employee onboardings and offboardings.\nInstall, configure, test, and maintain desktops, laptops, peripherals, and related hardware.\nProvide technical support for desktops, laptops, printers, scanners, and other end-user devices.\nTroubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.\nContact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.\nDeliver timely resolution while maintaining high customer satisfaction.\nTicket & Service Management\nMonitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.\nAdhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.\nPerform root cause analysis for recurring issues and collaborate with teams for permanent fixes.\nEnsure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.\nSystem & Software Administration\nPerform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.\nInstall, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.\nDeploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.\nConfigure user profiles, email accounts, and basic system policies as required.\nNetwork & Connectivity Support\nTroubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.\nConfigure and support network and local printers.\nCoordinate with network and security teams for escalations related to infrastructure issues.\nAsset, Inventory & Lifecycle Management\nManage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.\nMaintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.\nHandle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.\nSupport e-waste management and e-recycling activities in compliance with company policies.\nUser Lifecycle Management\nExecute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.\nEnsure data security and compliance during employee exits by following standard IT procedures.\nCompliance, Documentation & Continuous Improvement\nFollow IT policies, security standards, and compliance requirements.\nCreate and update technical documentation, SOPs, and knowledge base articles.\nProactively identify opportunities to improve processes, automation, and service delivery.\nCollaborate with cross-functional IT teams for projects, upgrades, and rollouts.\nRequired Skills & Competencies\nStrong knowledge of Windows OS installation, configuration, troubleshooting, and support.\nHands-on experience with desktop/laptop hardware and software troubleshooting.\nExperience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.\nFamiliarity with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.\nWorking knowledge of ITIL processes: Incident, Request, Problem, and Change Management.\nExcellent verbal and written communication skills with the ability to interact with global users and strong vendor management.\nStrong analytical, troubleshooting, and independent problem-solving skills.\nMust be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided. \nCertifications (Preferred)\nMCSE, MCITP, MCTS, or equivalent certifications are an added advantage.\nExperience & Education\nExperience: 3+ years of experience as a System Administrator, Helpdesk Administrator, or equivalent role.\nEducation: Bachelor’s Degree in an IT-related discipline or equivalent.\n We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs.\nBenefits & Perks\nWe offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:\nCompetitive salary \nMedical, dental, and vision coverage \n401(k) with company match \nFlexible PTO + paid holidays \nHybrid work flexibility \nLearning & development support \nInclusive, team-driven culture \nOpportunities to work with and learn from teams across the world \nBETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":5829,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Infrastructure","Cloud Computing"],"lifecycle":[{"event":"open","at":"2026-09-23T02:42:34Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/betsol-it-support-engineer-njny","json_url":"https://alion.io/job/betsol-it-support-engineer-njny.json","meta":{"generated_at":"2026-09-23T12:22:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}