{"id":966686,"url":"https://alion.io/job/betsol-operations-manager-it-infrastructure","title":"Operations Manager - IT Infrastructure","company":{"id":693857,"name":"Betsol","domain":"betsol.com","url":"https://alion.io/company/betsol","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-15T14:32:49Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-23T02:42:34Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.\nBETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.\nBETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.\nBETSOL offices are set against the vibrant backdrops of Broomfield, Colorado, and Bangalore, India.\nWe take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.\n We are looking for an experienced and driven Operations Manager to lead our client’s IT Infrastructure function. This role is responsible for overseeing daily IT operations, managing team performance, ensuring SLA compliance, and driving continuous service improvements. The ideal candidate has a strong technical foundation in end-user technologies, experience managing global stakeholders, and a passion for delivering high-quality IT support services.\nKey Responsibilities\nTeam Management & Leadership\nManage day-to-day operations of the IT Infrastructure, including ticket management, resource allocation, shift planning, and escalation handling.\nLead and mentor Server, Storage, and Voice Engineers, fostering a high-performance and customer-centric culture.\nOversee onboarding, training, and career development of IT staff.\nOperational Oversight\nEnsure delivery of consistent support for hardware, software, and access-related issues across the organization.\nProvide oversight across tools and platforms including:Active Directory and Azure Entra for identity and access management\nMicrosoft 365, Teams, Outlook, OneDrive, SharePoint\nIntune for endpoint management\nIvanti for asset and configuration management\nEnterprise telephony platforms (NICE, LiveVox, Nexida) for user-level provisioning and MACD tasks\nLegal and business apps such as LegalFiles, Qlaw, and Pharos Print\nExperience in any of the Public Cloud technologies will be an added advantage\n\nReporting & Performance Management\nMonitor team performance and service metrics, ensuring SLA and quality targets are met.\nGenerate and present weekly, monthly, and quarterly performance reports (QBRs) to IT leadership and business stakeholders.\nUse data analysis to identify trends, drive improvements, and support strategic decisions.\nStakeholder Engagement\nServe as the primary point of contact for business and IT stakeholders\nCommunicate effectively during incidents, escalations, and service disruptions.\nCollaborate with other IT teams (infrastructure, applications, security) to ensure seamless end-user support.\nProcess Improvement & Compliance\nDevelop and maintain standard operating procedures (SOPs), runbooks, and internal documentation.\nIdentify and implement process improvements to enhance efficiency and service quality.\nEnsure adherence to internal controls, IT policies, and compliance requirements.\nKnowledge Management\nOversee the maintenance of the IT knowledge base, ensuring documentation is current, accessible, and aligned with common support issues.\nPromote knowledge sharing and ensure consistent support across shifts and regions.\n Bachelor's degree in Information Technology or a related field, or equivalent work experience.\nMinimum 7 years of experience in IT operations, including 5+ years in a supervisory or managerial capacity.\nProven ability to manage distributed teams in a fast-paced IT support environment.\nStrong experience with ITSM tools (e.g., ServiceNow, Jira) and understanding of ITIL frameworks.\nWorking knowledge of Microsoft 365, Active Directory, Azure Entra, Intune, and other end-user support technologies.\nExperience managing MACD activities in enterprise telephony platforms such as NICE, LiveVox, or Nexida is preferred.\nExcellent analytical, communication, and presentation skills.\nExperience working with U.S.-based or international stakeholders is a strong plus.\n All your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":4424,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Infrastructure","Cloud Computing"],"lifecycle":[{"event":"open","at":"2026-09-16T15:08:24Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.858,"p_room":1,"age_days":7,"expected_fill_days":42,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/betsol-operations-manager-it-infrastructure","json_url":"https://alion.io/job/betsol-operations-manager-it-infrastructure.json","meta":{"generated_at":"2026-09-23T13:53:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}