{"id":613436,"url":"https://alion.io/job/betsson-technical-support-engineer","title":"Software Support Engineer L3","company":{"id":668704,"name":"Betsson","domain":"betsson.com","url":"https://alion.io/company/betsson-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":33,"ghost_share":0,"stale_share":0.697,"repost_share":0.03,"time_to_fill_p50_days":56,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Málaga, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Couchbase","optional":false},{"name":"Docker","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"Redis","optional":false},{"name":"Scrum","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-02T10:13:34Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T19:32:35Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Technical Support Engineer (Level 3)- iGaming\nAre you an experienced Technical Support Engineer looking for your next career opportunity? Our Gaming department within Product Development is now hiring! \nThe Gaming Area at Betsson Group focuses on online casino Game Play and Game Discovery across all our brands and markets. We aim to offer the best gaming products in the industry and an exciting user experience when playing on our sites. We cover game lobbies, gaming initiatives, provider integrations and more. \nWhat will you be doing? \nThe role of Technical Support / Configuration Engineer means that you will join and influence a project which is being created using the latest technologies (C#, .NET Core, .NET Framework, JS Frameworks, Rabbit, Kafka, Docker, AWS, k8s, MS SQL Server, Redis, Couchbase, Coralogix, Grafana). We are a very Agile team that uses Scrum and common sense to assist in development. \nLearn our Gaming System and underlying business model/processes \nProvide high quality 3rd line Technical Support for iGaming System to our Customer Support Team, or to our Central Gaming or to our Partners and Engineers in multiple locations (Developers, DevOps, QAs etc.) \nParticipate in regular configurations of iGaming System. \nCommunicate with providers/business clarifying operational requirements/conditions. \nCollaborate across engineering, operations, and product teams to drive business OKRs and deliver operational excellence. \nWhat are we looking for? \nExpertise in technical support, particular across 2nd/3rd line support to fix complex and challenging issues with our product mainly in (C# .NET) \nKnowledge across backend engineering, particularly with C# .NET, microservices, APIs, certificates and cloud based development \nFrontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript and micro-frontend architecture \nExperience of working with QA Engineers and understanding of manual and automation testing \nExperience working in Agile/Scrum environments. \nHands-on experience with CI/CD pipelines and Change Management processes. \nProven ability to prioritise competing requests using frameworks like MoSCoW or the Impact/Urgency Matrix. \nSelf-starter mindset with a strong commitment to teamwork and shared success. \nThe WOW \nOur Gaming platform is the core of everything we do. It supports all our gaming sites and is central to the company strategy. \nYou will be part of preparing our journey to containerization, increasing the scalability of our systems while also maintaining their high quality. To accommodate new requirements, we are constantly re-evaluating our systems design and working on exciting new features. You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing \nTo sum it up: you will be taking our Gaming platform, which is used by a worldwide audience, to a new level! \nWhat we offer: \n25 working days of paid vacation. \nPrivate health and life insurance. \nFlexible compensation package for transport, meals, and more! \nHybrid work policy for the best of office and home. \nUp to 10 days per year working remotely from abroad. \n€300 yearly wellness allowance. \nOffice perks to make your day easier. \nReferral program with a bonus for successful hires. \nIntensive summer schedule in August for extra flexibility and work-life balance. \nIn addition to all of this, you will be part of the multi-cultural Betsson community enjoying team-building events, our Friday bars, our social clubs, parties and other events. There is always something fun to look forward to! \nCHALLENGE ACCEPTED? \nIf you are interested to learn more, please apply with your CV in English. \nCheck out the Betsson Group Blog to find out what our employees are talking about \nBy submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy","description_format":"text","description_chars":3988,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-10T18:21:38Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.481,"p_room":0.6,"age_days":44,"expected_fill_days":56,"reasons":["conf:2","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/betsson-technical-support-engineer","json_url":"https://alion.io/job/betsson-technical-support-engineer.json","meta":{"generated_at":"2026-10-17T20:29:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4378,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668704},"rest":"https://alion.io/mcp/rest/get_company?id=668704"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbetsson-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbetsson-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbetsson-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/betsson-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbetsson-technical-support-engineer"}]}