{"id":3633710,"url":"https://alion.io/job/better-impact-salesforce-support-onboarding-lead","title":"Salesforce Support & Onboarding Lead","company":{"id":1757456,"name":"Better Impact","domain":"betterimpact.com","url":"https://alion.io/company/betterimpact-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":85000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce Flow","optional":false},{"name":"Apex","optional":true},{"name":"PHP","optional":true},{"name":"WordPress","optional":true}],"status":"live","first_seen_at":"2026-11-02T16:58:41Z","employer_posted_date":null,"last_verified_at":"2026-11-02T16:58:41Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About Better Impact Better Impact builds software for organizations that rely on people showing up for one another and their communities. \nOur platforms help nonprofits, hospitals, government agencies, volunteer centers, and corporate community programs recruit, onboard, schedule, train, communicate with, and understand the impact of their volunteers. More than 85,000 organizations across 20 countries use Better Impact today. In January 2026, Better Impact and Galaxy Digital combined to create a larger platform dedicated to volunteerism and community engagement. \nWe are now a team of more than 100 employees and FTEs, operating across Canada, the United States, the United Kingdom, and Australia. We are growing, integrating, and building the systems a company at our stage needs. That includes the People function. \nAbout HandsOn Connect HandsOn Connect is our volunteer management platform, built natively on Salesforce. Nonprofits, companies, and universities use it to recruit, schedule, track, and report on their volunteers through a branded portal that runs on their own Salesforce data. \nOur Team & Culture We think good software should make community work easier, not add to the pile. We are a remote team that ships carefully, shares credit, and gives people real room to grow. \nWe welcome different backgrounds and perspectives. If you meet most of what is listed below but not all of it, apply anyway. We would rather hear from you. \nThe Role You are the person our customers count on when something in Salesforce is not behaving, and the person who sets them up so that happens less often. \nThe job blends hands-on Salesforce work, customer support, and onboarding. You will work directly with clients, and you will also shape how support and onboarding actually run here: the process, the training, the documentation. \nWe are looking for someone who likes untangling a messy technical problem, likes the person on the other end of the ticket, and cannot leave a broken process alone. \nIt is a good fit if you like to lead by doing, if you enjoy teaching and coaching, and if you are happiest when you can fix the thing and then fix the reason it broke.\nCore Responsibilities Customer Support Leadership. Be the escalation point for the hard ones. Work tickets alongside the team, give clear answers quickly, and set the bar for what good support looks like here. \nOnboarding Program and Team Lead. Own onboarding from the first call to go-live. Walk new clients through setup and configuration on a timeline that fits them, then turn what works into a repeatable process. \nClient Training & Resource Development. Run customer trainings and build the materials that scale them: guides, short videos, knowledge base articles. Help customers get past the basics and actually use the platform well. \nRetention & Expansion Support. Work with Customer Success to spot accounts that are drifting, and step in early. Use usage data and support trends to find where customers could be getting more out of the product. \nTeam Leadership & Process Improvement. Mentor the support team and help build a function that runs well without heroics. Improve workflows, documentation, and how tickets move between people. \nRequirementsSalesforce Technical Expertise You should have hands-on experience with: \nCustom object and field creation \nSalesforce Flow design and implementation \nSOQL query writing \nUser permission management \nEmail templates, alerts, and list views \nReports and dashboards \nData import/export and Translation Workbench \nTroubleshooting configuration and data issues \nWhat You Bring 5+ years in a customer-facing role, preferably in SaaS \n3+ years of hands-on Salesforce administration experience \nExperience mentoring or leading people on a support, onboarding, or customer success team \nAt least one current Salesforce certification (Administrator, Advanced Administrator, Nonprofit Cloud Consultant, or similar) \nComfortable working remotely and running client calls and trainings \nStrong communication, documentation, and project management skills \nAble to juggle several priorities without dropping the thread \nNice to Have \nHands-on experience with HTML and CSS\n\nExperience creating customer training materials or video tutorials \n\nCMS experience (Wix, WordPress, or similar) \nWorking knowledge of HTML, SOQL, or similar technical languages \nBenefitsSalary Range: $85,000-$95,000 \nOur benefits package includes: Medical, Dental & Vision Insurance (after 90 days) \n401(k) (after 90 days) \nUnlimited PTO after 90 days, plus 9 paid holidays \nPaid maternity and paternity leave \n\nFully remote work environment \n\nWe review salaries every year and adjust based on your performance and how the company is doing. This is a full-time, fully remote position.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4811,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Software","Custom Software Development","Nonprofit, Church & Membership Software"],"lifecycle":[{"event":"open","at":"2026-11-02T20:31:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":34,"reasons":["seen:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/better-impact-salesforce-support-onboarding-lead","json_url":"https://alion.io/job/better-impact-salesforce-support-onboarding-lead.json","meta":{"generated_at":"2026-11-05T10:20:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757456},"rest":"https://alion.io/mcp/rest/get_company?id=1757456"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbetter-impact-salesforce-support-onboarding-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbetter-impact-salesforce-support-onboarding-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbetter-impact-salesforce-support-onboarding-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/better-impact-salesforce-support-onboarding-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbetter-impact-salesforce-support-onboarding-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3633710}},{"tool":"search_jobs","arguments":{"company":"betterimpact.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3633710},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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