{"id":372732,"url":"https://alion.io/job/beumer-group-bid-manager-customer-support","title":"Bid Manager, Customer Support","company":{"id":176802,"name":"BEUMER Group","domain":"beumergroup.com","url":"https://alion.io/company/beumer-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":149,"ghost_share":0.342,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-19T13:41:51Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-30T20:58:50Z","board_verified":true,"closed_at":null,"days_open":164,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":162},"description":"BEUMER Group is an international leader in intralogistics, specializing in conveying, loading, palletising, packaging, sortation, and distribution technology across a wide range of industries, including airports, e-commerce, warehousing & distribution, and bulk material handling. We offer the right solution for nearly every logistics challenge.\nAs a family-owned company, BEUMER combines tradition with innovation. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!\n The Bid Manager is responsible for leading and coordinating the end-to-end bid and proposal process for customer support, service, and lifecycle offerings within the aftermarket automation environment. This role supports service-related commercial activities including maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.\nReporting to the Senior Service Operations Manager, the Bid Manager works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure accurate, standardized, competitive, and executable customer support bids that align with operational capabilities and business objectives.\nKey Responsibilities\nBid & Proposal Management\nLead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables\nDrive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals\nManage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover\nAnalyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers\nCross-Functional & Stakeholder Interface\nServe as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales\nCoordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance\nEnsure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints.\nCosting, Pricing & Commercial Support\nDevelop, validate, and maintain standard pricing logic and costing models for customer support and service offerings\nSupport pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets\nClearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals\nStandardization & Continuous Improvement\nStandardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality\nMaintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings\nCapture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement\nGovernance & Handover\nEnsure bids comply with internal governance requirements, approval matrices, and quality standards\nSupport contract clarification and provide a structured handover to service delivery and operations teams post-award\nAnnual compensation range: $115,000.00 - $125,000.00\nThe posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.\n Required Qualifications\nBachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience)\n3-7 years of experience in bid management, proposal management, or service commercial roles\nExperience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments\nStrong understanding of service operations, field service delivery models, and lifecycle support\nAbility to interpret technical documentation and translate it into clear, executable commercial proposals\nStrong project management, communication, and cross-functional coordination skills\nPreferred Qualifications\nExperience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software\nFamiliarity with service contracts, SLAs, and long-term maintenance agreements\nExperience working in a matrix organization within a service or operations-driven environment\nProficiency with CRM, ERP, or bid/proposal management tools\nKey Competencies\nStrong organizational and prioritization skills\nHigh attention to detail and accuracy\nCommercial and operational mindset\nRisk identification and problem-solving capability\nAbility to manage multiple bids simultaneously under tight deadlines\n BEUMER is an innovative company, where every employee is part of the \"family\". Because our employees are our most important asset, here are some of benefits we currently offer full-time employees:\nMedical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.\n 401(k) with Generous Match: Secure your financial future with our competitive retirement plan.\nLife Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!\nAncillary Insurances: Including vision, accident, and critical illness insurance. \nGenerous Paid Time Off: Achieve the optimal work-life balance.\nCompany Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!\nPerformance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.\nEqual Opportunity Statement:\nBEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment. This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.\nBy accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER’S commitment to diversity and inclusion.","description_format":"text","description_chars":6797,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-05T20:47:55Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.28,"age_days":163,"expected_fill_days":46,"reasons":["conf:2","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/beumer-group-bid-manager-customer-support","json_url":"https://alion.io/job/beumer-group-bid-manager-customer-support.json","meta":{"generated_at":"2026-10-30T23:42:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176802},"rest":"https://alion.io/mcp/rest/get_company?id=176802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeumer-group-bid-manager-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeumer-group-bid-manager-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeumer-group-bid-manager-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beumer-group-bid-manager-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeumer-group-bid-manager-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":372732}},{"tool":"search_jobs","arguments":{"company":"beumergroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":372732},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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