{"id":2975930,"url":"https://alion.io/job/beumer-group-head-of-software-customer-support","title":"Head of Software Customer Support","company":{"id":176802,"name":"BEUMER Group","domain":"beumergroup.com","url":"https://alion.io/company/beumer-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":156,"ghost_share":0.34,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aarhus, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":110000,"max_usd":248000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4188},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-10-19T18:03:30Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-30T03:38:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":9},"description":"Would you like to grow professionally in a company that develops and maintains highly complex, mission critical systems for a global market within sortation of luggage in airports and parcels for logistics companies? Then take this opportunity to create something that matters. \nJoin us to apply your expertise within portfolio management of complex software solutions for logistics centres and airports worldwide. Take on this exciting and demanding leadership challenge to help us deliver vital infrastructure solutions.\nJoin a software center of excellence\nYou join BEUMER Group to manage a portfolio of technically complex software projects & products for automated baggage handling systems and parcel sorters. These mission critical systems are installed across international airports and logistics centers as a completely essential part of daily operations 24/7/365. We have the leading products on the market, and the office in Aarhus, Denmark, is an international center of excellence within the BEUMER organization.\nSet the direction\nSpecifically, you become a member of the software leadership team in Aarhus, where you assume the overall responsibility for a growing software department of +30 project managers, architects and developers. Here, you set the direction and run the portfolio of Software Customer Support projects including coordination with teams from other Group Companies. You also contribute to and review proposals and do capacity planning for current and future activities. This includes utilizing resources from other Group Companies.\nTake on budget and project responsibility\nYou become accountable for the budget and project execution of all Software Customer Support projects up to medium size, overseeing up to 50 projects of duration from a few months up to 2-3 years. It is your job to guide, support and coach the responsible software project managers, so we can deliver on-time and within agreed budget, scope and quality.\nSoftware Product\nOur solutions are built on a number of core products developed by BEUMER. You provide input and ideas to product managers in the product department but in the Software Customer Support department you also take responsibility for maintenance of the legacy products developed by BEUMER.\nFacilitate great collaborations\nAs you do so, you monitor the progress of the project portfolio, implement corrective actions when needed, and provide your support by attending meetings with customers, partners and suppliers. But just as important, you collaborate with your peers in other divisions and departments to facilitate good collaboration in order to ensure that the software and electro mechanic components come together as an integrated system.\nSkilled portfolio manager\nAs Head of Software Customer Support Projects, your task is to enable your organization, so it can deliver the high-quality software projects needed for mission critical systems. To do so, we believe you:\nHave a master’s degree and have worked in a similar role, as department or portfolio manager, where you have managed complex software development projects, including budget management.\nKnows about application management / product lifecycle management\nThrive in a fast-paced international project environment, where making decisions, handling several projects at once and keeping good relations to stakeholders is the key to your success\nAre an experienced leader of leaders and know how to develop and support employees, creating buy-in and setting a direction.\nKnowledge about software development processes like Scrum, CMMI, ITIL and similar methods and standards would be an advantage.\nYou are PMI, IPMA or Prince2 certified or have a similar training/certification\nCan travel minimum 40 days a year to customers all over the world, and you are able to conduct negotiations in spoken and written English.\nTo lead a department of committed and highly skilled specialists, you will need drive, energy and people skills. Also, having the overall responsibility for mission critical systems, and working in a project culture, you need a high sense of urgency, and the ability to apply corrective actions in case of potential project risks. And you have the experience to facilitate improvement initiatives, so we stay a preferred partner.\nInterested?\nIf you would like to know more about the position, please contact Søren Elkjær Holm on +45 31 76 04 48.\nIf you would like to play a committed part in our successful family business, you can apply online at beumergroup.com/career.\nWe look forward to welcoming you!\nBEUMER Group\nConveying, loading, palletizing, packing, serration and distribution - BEUMER Group is a leader within the development and manufacture of high-technological intralogistics systems for global markets. Our employees stand out from others thanks to their ability to supply innovative solutions to our customers. They can do this because they know the industry and are passionate about continuously developing and expanding their knowledge. We support these high standards through teamwork, mutual respect and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.","description_format":"text","description_chars":5258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Machinery","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-21T04:41:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":9,"expected_fill_days":42,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/beumer-group-head-of-software-customer-support","json_url":"https://alion.io/job/beumer-group-head-of-software-customer-support.json","meta":{"generated_at":"2026-10-30T05:20:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176802},"rest":"https://alion.io/mcp/rest/get_company?id=176802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeumer-group-head-of-software-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeumer-group-head-of-software-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeumer-group-head-of-software-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beumer-group-head-of-software-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeumer-group-head-of-software-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2975930}},{"tool":"search_jobs","arguments":{"company":"beumergroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2975930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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