{"id":372727,"url":"https://alion.io/job/beumer-group-technical-field-service-technician","title":"Technical Field Service Technician","company":{"id":176802,"name":"BEUMER Group","domain":"beumergroup.com","url":"https://alion.io/company/beumer-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":152,"ghost_share":0.349,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":1910},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-05-19T15:36:41Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-27T05:00:22Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":160},"description":"BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!\n Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction.\nKey Responsibilities:\nServe as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support\nCommission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner\nLead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams\nMonitor the performance of the material handling system.\nProvide advanced on-site and remote support via phone, email, and secure remote access tools\nDiagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments\nInterpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution\nSupport PLC communications, industrial networks, and control system integration during commissioning and troubleshooting activities\nAct as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams\nCoordinate spare parts identification, engineering selection, ordering, and logistics to support maintenance and repair activities\nUtilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases\nSupport warranty claims by providing engineering analysis, failure documentation, and corrective action recommendations\nConduct root cause analysis (RCA) and develop corrective and preventive actions in collaboration with engineering and product teams\nPlan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades\nProvide technical guidance and escalation support to hotline engineers and field technicians during troubleshooting, change orders, and system modifications\nCommunicate commissioning and service activities through daily, weekly, and project-based engineering reports\nBuild and maintain strong professional relationships with customers, project stakeholders, and multinational engineering teams\nContribute to the development of service strategies, engineering standards, training materials, and technical documentation specific to mining and minerals applications\nIdentify and support after-sales opportunities including system upgrades, modernization projects, and change orders.\n Qualifications:\n5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments\nStrong knowledge of electro-mechanical and electrical systems\nProven ability to read and interpret schematics, wiring diagrams, and control documentation\nHands-on experience commissioning, programming, and troubleshooting automated industrial control systems\nExcellent customer-facing communication, coordination, and technical leadership skills\nAbility and willingness to travel 50-80%, primarily within North America; occasional international travel\nExperience using service management systems and coordinating engineering service activities\nTechnical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines\nStrong knowledge of industrial safety standards and best practices in mining environments\nExperience collaborating with multinational teams and European-based engineering or support organizations\nTechnical Skills & Expertise\nElectro-Mechanical Systems (Mining & Heavy Industrial Equipment)\nAutomated Control Systems & Industrial PLCs\nMechanical Systems Troubleshooting\nService Management & Technical Documentation Systems\nSite Acceptance Testing (SAT) & Commissioning Execution\n BEUMER is an innovative intralogistics company, where every employee is part of the \"family\". Because our employees are our most important asset, here are some of the benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:\nMedical & Dental coverage (Supplemental)\nRegistered Retirement Savings Plan (RRSP) with a generous match because we care about your future.\nLife Insurance is provided free for all employees.\nGenerous amount of paid time off.\nBEUMER is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, national or ethnic origin, disability, age, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. We are committed to providing accommodations throughout the recruitment and selection process. If you require accommodation, please inform us and we will work with you to provide reasonable accommodation, up to the point of undue hardship.","description_format":"text","description_chars":5902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Machinery","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-09-05T20:47:55Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.154,"p_room":0.28,"age_days":160,"expected_fill_days":42,"reasons":["conf:0","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/beumer-group-technical-field-service-technician","json_url":"https://alion.io/job/beumer-group-technical-field-service-technician.json","meta":{"generated_at":"2026-10-27T06:24:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176802},"rest":"https://alion.io/mcp/rest/get_company?id=176802"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeumer-group-technical-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeumer-group-technical-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeumer-group-technical-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beumer-group-technical-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeumer-group-technical-field-service-technician"}]}