{"id":3901373,"url":"https://alion.io/job/bevatel-sms-technical-support","title":"SMS Technical Support","company":{"id":4451408,"name":"Bevatel","domain":"bevatel.com","url":"https://alion.io/company/bevatel","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Giza, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-05T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Role Purpose: \nThe SMS Support & Onboarding Operations Specialist is responsible for providing first-line\ntechnical support to clients ensuring timely incident handling effective communication\nand smooth onboarding of new customers. The role acts as a key interface between clients\ninternal operations teams and external vendors to maintain service continuity SLA\ncompliance and high customer satisfaction within Bevatel messaging platform.\nCore Responsibilities:\nProvide L1 SMS technical support to clients and handle incoming tickets\n\nMonitor ticket queues and ensure SLA compliance and timely resolution\n\nCommunicate incidents outages service degradation and impact to clients\n\nCoordinate with clients during service issues and ongoing incidents\n\nEscalate technical and quality issues to Operations and Routing & Quality teams\n\nPerform basic troubleshooting related to delivery reports blocking and delays\n\nManage new client technical onboarding including technical setup API configuration and IP whitelisting\n\nPerform operational account management activities\n\nEnsure service continuity and SLA adherence\n\nCoordinate issue resolution with vendors and operators\n\nManage content and Sender ID approval processes\n\nPrepare daily operational and incident reports\n\nMonitor client traffic at the operational level\n\nRequirementsEducation & Experience \nBachelors degree\n\nMinimum 23 years of experience in SMS technical support onboarding or messaging operations\n\nExperience working with messaging platforms APIs and client integrations is preferred\n\nPrevious experience operating within the KSA market is highly preferred.\n\nSkills & Competencies\nStrong communication skills in English\n\nGood understanding of SMS delivery flow and messaging operations\n\nAbility to analyze basic delivery issues (DLRs blocking delays)\n\nStrong organizational and time-management skills\n\nAbility to work under pressure and handle multiple tickets simultaneously\n\nCustomer-focused mindset with strong coordination skills\n\nTeam player with a proactive and accountable attitude","description_format":"text","description_chars":2048,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-11-07T00:52:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":46,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/bevatel-sms-technical-support","json_url":"https://alion.io/job/bevatel-sms-technical-support.json","meta":{"generated_at":"2026-11-07T17:57:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4451408},"rest":"https://alion.io/mcp/rest/get_company?id=4451408"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbevatel-sms-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbevatel-sms-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbevatel-sms-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bevatel-sms-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbevatel-sms-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3901373}},{"tool":"search_jobs","arguments":{"company":"bevatel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3901373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}