Senior Credit Controller/Accounts Receivable

Work where work matters.

We are a global technology group built for what's next, offering high calibre professionals the platform for high stakes work, the kind of work that defines an entire career. When you join us, you're not just taking on projects, you're solving problems that don't even have answers yet.

You will join an exclusive roster of talent that global leaders, including Google, Snap, Diageo, PayPal, and Jaguar Land Rover call when deadlines seem impossible, when others have already tried and failed, and when the solution absolutely has to work.

Forget routine consultancy. You will operate where technology, design, and human behaviour meet to deliver tangible outcomes, fast. This is work that leaves a mark, work you’ll be proud to tell your friends about.

We are looking for a Senior Credit Controller to manage complex escalations and improve processes.

We look for people who embody:

Innovation to solve the hardest problems.

Accountability for every result.

Integrity always.

About The Role

• Manage and develop the team, providing coaching, support, and performance feedback.
• Ensure all ledgers have an assigned Credit Controller with appropriate oversight.
• Manage a portfolio of customer accounts, including complex or high-risk accounts.
• Ensure all escalations are acted upon promptly, including direct customer contact when required.
• Actively pursue overdue debt and ensure the legal referral process is followed correctly - avoiding legal escalation through proactive management.
• Reconcile customer accounts and monitor key issues affecting payment.
• Raise and approve customer invoices in line with business rules.
• Process and allocate payments, ensuring full accuracy and visibility.
• Oversee credit checking for new accounts and review credit limits, addressing risk proactively.
• Ensure setup of new direct debits and reinstatement of cancelled mandates.
• Manage and monitor unallocated cash, ensuring prompt allocation.
• Forecast upcoming customer payments and report on expected cashflow.
• Prepare and deliver performance updates to the Financial Controller.
• Look for process improvement opportunities, drive efficiency, and promote a culture of continuous improvement.
• Work cross-functionally to reduce internally generated credit notes and billing errors.
• Ensure all Credit Control processes and procedures are fully documented and kept up to date.

This role is designed for impact, and we believe our best work happens when we connect. While we operate a flexible model, we expect you to spend regular quality time on site (at our offices or a client location) for collaboration sessions, customer meetings, and internal workshops.

Requirements

What Success Looks Like

• Confident in communicating with customers, including senior stakeholders.
• Comfortable learning new systems and optimising workflows.
• Excellent attention to detail and organisational skills.
• Strong analytical and problem-solving capabilities.
• Clear and influential communication skills.
• Resilience and confidence leading challenging conversations.
• Ability to work under pressure and deliver to tight timescales.
• Proven ability to make clear, sound decisions under pressure.
• KPI-driven mindset with a focus on reducing DSO and improving efficiency.
• Experience in credit control with some exposure to coaching/supporting others (desirable for senior role).

Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Well-being

• Competitive base salary.
• Discretionary company bonus scheme.
• Employee referral scheme.
• Meal Vouchers.

Health and Wellness

• Health Care Package.
• Life and Health Insurance.

Work-Life Balance and Growth

• Bookster.
• 28 days of annual leave.
• Floating bank holidays.
• An extra paid day off on your birthday.
• Ten paid learning days per year.
• Flexible working hours.
• Sabbatical leave (after 5 years).
• Work from anywhere (up to 3 weeks per year).
• Industry-recognised training and certifications.
• Bonusly: employee recognition and rewards platform.
• Clear opportunities for career development.
• Length of Service Awards.
• Regular company events.

Diversity and Inclusion

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.