{"id":2554875,"url":"https://alion.io/job/beyond20-servicenow-business-process-consultant","title":"ServiceNow Business Process Consultant","company":{"id":4422023,"name":"Beyond20","domain":"beyond20.com","url":"https://alion.io/company/beyond20-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":301},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2024-06-18T00:00:00Z","employer_posted_date":"2024-06-18","last_verified_at":"2026-10-26T12:07:55Z","board_verified":true,"closed_at":null,"days_open":860,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":860},"description":"Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.\nResponsibilities:\nLead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes\nBe a key member of an overall engagement team focused on delivering customer outcomes\nLead customer design workshopsand speak to how best practice processes align to the ServiceNow platform\nCreate client specific presentations for workshops\nGuiding customers in defining and refining business requirement for functional aspects of the solution\nDrafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them\nManaging and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations\nAssistclients with creating and executing Organizational Change Management (OCM) plans\nContribute towards continuous improvement of leading practices\nGrowing and mentoring other members of ServiceNow and the partner ecosystem\nRequired Skills:\nMust be a US Citizen\nMust be able to obtain DHS program suitability prior to starting employment\n4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning\nSignificant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.\nExperience in defining and deploying future-state ITSM processes and in identifyingsolutions from a people, process, and technology perspective\nExcellent communication and presentation skills\nExperience in analyzing and recommending ITSM strategies based on business priorities\nExcellent interpersonal skills, customer-centric attitude and experience working with diverse team\nStrong problem-solving and analytical skills with an aptitude and passion for learning new technologies\nFamiliarity with the ServiceNow platform, including development of customizations beyond out-of-box\nStrong documentation and technical writing experience.\nDesired Skills:\nExperience with Scaled Agile Framework (SAFe) knowledge and experience\nExperience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.\nExperience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align\nRequired Education:\nBachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.\nTwo years of related work experience may be substituted for each year of degree level 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