{"id":3366464,"url":"https://alion.io/job/beyondtrust-technical-account-manager","title":"Technical Account Manager","company":{"id":5291,"name":"BeyondTrust","domain":"beyondtrust.com","url":"https://alion.io/company/beyondtrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada","Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":150000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"BeyondTrust","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Linux","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:51:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T17:18:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nThe Role\nA Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The individual will be paramount in supporting our customers with long-term plans for enhancement and expansion.\nWhat You’ll Do\nProvide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction.\nEducate clients on how existing and new product features and functionality work, and how it can contribute to their business growth.\nComplete Technical Product Assessments\nFacilitate, coordinate, oversee product upgrades\nPeriodically complete health checks across products\nCreate & maintain customer Environment Profiles\nDriving ticket resolution by working closely with the support teams.\nCollaborate with cross-functional teams to understand customer issues and drive resolution\nCollaborate with Professional Services and Project Manager during implementation\nMaintaining overall account health for each account.\nPeriodically perform basic health checks across products.\nWhat You’ll Bring\n5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support\nExcellent customer service skills, with strong dedication to customer care.\nSelf-starter, adaptable and eager to learn new technologies\nGreat time manager and proficient multi-tasker.\nBachelor’s degree in a related technical field.\nFlexible, a team player, strong collaborator\nAbility to understand and analyze customer technical needs\nExcellent verbal and written communication skills\nConfident in person and by phone with large teams and audiences\nAbility to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams\nProficient knowledge of Windows based server OS such as Microsoft Windows Server\nKnowledge of the following:Active Directory and GPO\nNetwork Topology/Layers\nNetworking Tools and Utilities\nAV/Firewall Rules and Policies\nSecure “machine to machine” communications\nVirtualization\nSecurity software\nWindows Account Administration\n\nNice To Have\nSQL experience is a plus\nScripting language experience is a plus\nCloud technology experience is a plus\nLinux experience is a plus\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com.","description_format":"text","description_chars":3945,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-27T23:20:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":54,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/beyondtrust-technical-account-manager","json_url":"https://alion.io/job/beyondtrust-technical-account-manager.json","meta":{"generated_at":"2026-10-30T19:39:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5291},"rest":"https://alion.io/mcp/rest/get_company?id=5291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeyondtrust-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeyondtrust-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeyondtrust-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beyondtrust-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeyondtrust-technical-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366464}},{"tool":"search_jobs","arguments":{"company":"beyondtrust.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366464},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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