{"id":1115406,"url":"https://alion.io/job/beyondtrust-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":5291,"name":"BeyondTrust","domain":"beyondtrust.com","url":"https://alion.io/company/beyondtrust","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":148000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"BeyondTrust","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Bash","optional":true},{"name":"ChatGPT","optional":true},{"name":"CI/CD","optional":true},{"name":"Claude","optional":true},{"name":"Datadog","optional":true},{"name":"GCP","optional":true},{"name":"HIPAA","optional":true},{"name":"ISO 27001","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Ruby","optional":true},{"name":"SOC 2","optional":true},{"name":"SQL","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-22T14:21:07Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-02T16:49:46Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.\nOur culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.\nWhat You’ll Do\nManage customer communication and expectations.\nProvide phone, email, and chat support to assigned accounts.\nProvide troubleshooting and debugging of customer problems.\nAct as the customer liaison to Engineering, Sales, and Field Engineer teams.\nTransition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.\nEscalate critical issues and roadblocks to the Technical Support Manager.\nBe a part of the on-call rotation for the assigned product team.\nWhat You’ll Bring\nBachelor’s degree or equivalent experience in a related technical field\n5+ years of enterprise software customer support and/or IT-related support\nStrong dedication to customer service and teamwork\nProven confidence to drive technical investigations independently in remote environments\nExcellent verbal and written communication skills (individual and group settings)\nAbility to understand, analyze, and resolve customer technical needs\nExperience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales\nRequired Technical Experience\n Advanced (3+ years)\nWindows Server OS\nAccount Administration: Windows & Active Directory\nActive Directory / LDAP & Group Policy (GPO) Administration\nNetworking (DNS, port testing, packet captures, TLS, secure communications)\nRDP Connections\nIntermediate (3+ years)\n\nUNIX/Linux OS Administration\nAzure / Entra ID\nAWS IAM (roles, policies, trust relationships)\nCommand-Line Interfaces (CMD, PowerShell, UNIX/Linux)\nSSH connection troubleshooting\nNice To Have\nKubernetes (service accounts, workload identity federation, secrets management)\nJust in Time Privileged Access\nExperience working with AI Chatbots such as Claude AI / Chat GPT etc…\nExperience working with Webhooks\nTerraform\nREST API usage & scripting (e.g., Bash, PowerShell, Python)\nJenkins and/or CI/CD technologies\nSecure machine-to-machine communications (TLS/HTTPS/LDAPS)\nAdditional cloud technologies (AWS, Google Cloud)\nVirtualization platforms\nMonitoring tools (e.g., DataDog)\nDatabases (SQL preferred)\nScripting skills (PowerShell, Bash, Ruby, Python)\nSecurity software expertise\nVersioned key-value stores & metadata tagging\nCompliance frameworks (SOC 2, ISO 27001, HIPAA)\nAWS STS (Security Token Service)\nIdentity federation & OIDC flows\nBetter Together\nDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.\nWe take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.\nAbout Us\nBeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.\nBeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.\nLearn more at www.beyondtrust.com.","description_format":"text","description_chars":3897,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-22T15:15:31Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":9,"expected_fill_days":44,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/beyondtrust-technical-support-engineer-2","json_url":"https://alion.io/job/beyondtrust-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-03T04:37:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4825,"day_limit":5000,"remaining_today":175,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}