{"id":1422174,"url":"https://alion.io/job/bgca-native-services-chief-programs-operations-officer","title":"Chief Programs & Operations Officer","company":{"id":1853183,"name":"BGCA Native Services","domain":"naclubs.org","url":"https://alion.io/company/naclubs","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T22:47:30Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-29T04:06:57Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nJOB SUMMARY:\nThe Chief Program & Operations Officer is responsible for providing thought leadership, direction and oversight to Clubs and Camp Kiwanis operations and programs. The Chief Program & Operations Officer is charged with developing and implementing strategy for positive youth development and member experience including safety, program quality, and partnership development. The Chief Program & Operations Officer also provides strategic direction and guidance to Club staff around employee recruitment, retention and training. In collaboration with other senior leaders, the Chief Program & Operations Officer develops and monitors goals and plans around fundraising strategy and programmatic alignment, financial management, facilities, technology, and human resources.\nResponsibilities\nESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES:\nLeadership and Strategic Planning\nWorks with Programs & Operations Team to develop, communicate and implement organization’s operational policies and procedures; monitors same for compliance.\nOrients and trains organization staff and Board of Directors on Boys & Girls Clubs’ optimal Club Experience, protocols and quality measures to improve Club experience.\nDetermines optimum number, model and placement of Clubs; recommends and helps implement changes supported by analysis of resources and demographics.\nDevelops membership and optimal and average daily attendance targets and plans and executes strategies to achieve targets.\nServes as a member of the Senior Leadership Team and is responsible for key aspects of the organization's strategic plan.\nDetermines optimum Club hours of operation required to achieve organization’s mission.\nCollaborates with V. P. of Youth Development and Regional Directors to develop, monitor and improve program delivery and operational excellence in Clubs. \nCommits to data-driven decision making with a focus on Optimal Club Experience and Optimal Staff Experience.\nProvides leadership and direction to operations on managing crisis situations. \nBoard - Committee Development\nParticipates in and reports on operations and youth development strategy at BGCMA board meetings. \nCoordinates and leads Impact Committee meetings, including preparing meeting agendas and reporting on meeting activities.\nManages Regional Directors who oversee County Board management.\nBudget\nAnalyzes Programs & Operations’ needs, develops budget that supports those needs, monitors budget and reports variances in revenue and expenditures.\nCollaborates with Chief Financial Officer to develop and execute strategies to meet budget targets\nWorks with Regional Directors to analyze Club operational needs and develop budgets to support those needs. \nMarketing, Public Relations & Development\nCollaborates with Resource Development and Marketing & Communications to develop grant proposals and obtain and report on outcomes\nParticipates in activities to maintain good public relations for Club programs, services and activities.\nCollaborates with Resource Development to develop strategic plan for Club-initiated fundraising efforts; monitors plan and implements strategies to ensure targets achieved.\nServes as an organization spokesperson.\nConsistently collaborates with Marketing & Communications to ensure Club services and policies are accurate and up to date on all marketing collateral. \nStaff Management\nManages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on performance.\nWorks with Programs & Operations Department to determine Club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from Human Resources and Finance.\nFacilities and Safety\nImplements and monitors and policies to ensure youth safety and to minimize loss and exposure to loss. \nIn partnership with the Vice President for Safety & Facility Operations, develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards. \nVisits Clubs regularly to ensure they are safe, attractive, and well-maintained.\nAdministrative\nManages Programs & Operation’s administrative processes and ensures that administrative data, from the Clubs to Senior Leadership, is accurate and timely and follows organizational administrative policies and procedures.\nServes as a primary point of contact for Boys & Girls Clubs of America by participating in meetings and trainings, providing regular updates, reporting critical incidents, and sharing data as requested. \nQualifications\nEDUCATIONAL QUALIFICATIONS AND SKILLS:\nEducation\nBachelor's degree from an accredited college required \nExperience\nA minimum of ten years of youth development leadership experience where operations consists of multiple locations, budget oversight, team development, fundraising, and board management.. \nSkills\nDemonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and management.\nAbility to set a vision for excellence across multiple Club locations and develop a training, support, and accountability structure to ensure the successful implementation of that vision.\nLeadership skills, including negotiation, problem-solving, decision-making \nKnowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development services\nLeadership development including managing a large team\nAbility to manage and implement multiple projects and programs and to develop solutions to problems with limited supervision.\nExcellent human relations skills and ability to motivate staff and board.\nStrong oral, written and presentation communication skills.\nAbility to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.\nAdvanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)","description_format":"text","description_chars":6239,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T22:47:30Z"}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:49","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bgca-native-services-chief-programs-operations-officer","json_url":"https://alion.io/job/bgca-native-services-chief-programs-operations-officer.json","meta":{"generated_at":"2026-10-01T10:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2242,"day_limit":5000,"remaining_today":2758,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}