{"id":2445074,"url":"https://alion.io/job/bgecleanair-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4420388,"name":"BGE Indoor Air Quality Solutions","domain":"bgecleanair.com","url":"https://alion.io/company/bgecleanair","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prince George, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":344},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T08:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T13:11:42Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Job title: Customer Service Representative \nJob overview: The Customer Service Representative plays a critical role in ensuring customer satisfaction while also supporting day-to-day warehouse operations. This is a dynamic role, with approximately 75% of time spent on customer service responsibilities, including front desk support, order processing, customer inquiries, and related communication. The remaining 25% of the role supports warehouse operations, including order picking, unloading trucks, using pallet jacks, and completing general warehouse duties. \nTasks, duties and responsibilities:\nProvide customer service support, including greeting customers and assisting them with inquiries, placing orders, and order pick-up.\nProcess sales orders, quotes, returns, and other reporting requirements\nProvide product consultation and direction to customers.\nEngage with the supply chain team to address product inquiries and resolve inventory and order questions.\nCoordinate with the warehouse team to ensure orders are shipped in a timely manner.\nFollow up on order status and communicate order updates to customersCommunicate with the sales team and other departments to meet customer needs\nAssist with warehousing duties including shipping and receiving, loading and unloading orders, picking and packing orders, and organization and housekeeping of the warehouse. \nPhysical requirements: Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)","description_format":"text","description_chars":1524,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T13:21:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.28,"age_days":61,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bgecleanair-customer-service-representative-2","json_url":"https://alion.io/job/bgecleanair-customer-service-representative-2.json","meta":{"generated_at":"2026-10-15T16:26:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420388},"rest":"https://alion.io/mcp/rest/get_company?id=4420388"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgecleanair-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgecleanair-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgecleanair-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgecleanair-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgecleanair-customer-service-representative-2"}]}