{"id":3796160,"url":"https://alion.io/job/bgis-bilingual-workplace-concierge-engfr","title":"Bilingual Workplace Concierge (ENG/FR)","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":325,"ghost_share":0,"stale_share":0.422,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T18:47:34Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-11T07:37:30Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"SUMMARY\nThe role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization - it’s people, by enabling a culture of high-performance teams.\nKEY DUTIES & RESPONSIBILITIES\nClient Support\nHigh-end client facing role, and the go-to person for the workplace strategy program in the office environment - primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.\nSupport customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.\nGreet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.\nResponsible for the workplace experience in designated lobby/service areas - welcoming employees, assisting with inquiries/questions, building access and badges.\nHave an extensive knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.\nAssist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)\nManage security access cards for visitors and contractors.\nSubmit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.\nLiaise with landlord for contractor access and moves in and out of the building.\nEnsure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.\nManage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).\nEnforce clean desk policy. Rounds to ensure supplies in place - morning and evening.\nPrimarily a Monday - Friday daytime hours, requiring flexibility in working hours to support special events.\nTechnology Assistance\nProgram subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service. Escalation point-of-contact for office and technology issues.\nManage access card system for programming guest cards.\nUtilize client software applications to manage employee keypad system, keys and furniture inventory.\nLearn HR technology tools and provide HR and communications support (i.e. Yammer). Assist with minor event planning and meeting space set up. Provide local amenities maps.\nManage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.). Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.\nKNOWLEDGE & SKILLS\nUniversity degree or 1-3 years’ of job-related relevant experience.\nIntuitive in understanding and aligning priorities to align with client goals and desired outcomes.\nService-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.\nAble to exercise sound judgement, make decisions, and provide direction.\nComfortable dealing with issues and people. \nStrong written and verbal communication skills in English and French presented in a professional manner.\nStrong computer skills, including MS suite of software working on laptop, tablet and phone.\nSelf-starter, able to work independently as well as in a team.\nPro-active, approachable, and solution-based.\nStrong organization skills and enjoy multi-tasking.\nBe flexible and responsive to real-time requests.\nDetail oriented and accurate. \nAbility to work under pressure while meeting deadlines.\nHighly mobile role, requiring inspection of large areas on multiple floors.\nBackground in event planning would be considered an asset.\nLicenses and/or Professional Accreditation\nNone required.","description_format":"text","description_chars":4807,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-05T09:26:00Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.854,"p_room":0.75,"age_days":19,"expected_fill_days":23,"reasons":["conf:3","velocity","win:late","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/bgis-bilingual-workplace-concierge-engfr","json_url":"https://alion.io/job/bgis-bilingual-workplace-concierge-engfr.json","meta":{"generated_at":"2026-11-11T11:09:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19344,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-bilingual-workplace-concierge-engfr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-bilingual-workplace-concierge-engfr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-bilingual-workplace-concierge-engfr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-bilingual-workplace-concierge-engfr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-bilingual-workplace-concierge-engfr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3796160}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3796160},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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