{"id":4070058,"url":"https://alion.io/job/bgis-customer-service-supervisor","title":"Customer Service Supervisor","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":325,"ghost_share":0,"stale_share":0.422,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascot, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T09:13:40Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T13:07:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Supervisor - Mascot\nLocation: Mascot, NSW\nCompany: BGIS, Aviation Client\nEmployment Type: Full Time, Permanent, On-Site\nBenefits: Free Onsite Parking, Core Business Hours\nWe acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.\nAbout BGIS\nBGIS is a global provider of integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on our collaborative and inclusive culture, and on maintaining high standards of safety, quality, and service.\nPurpose of the Role\nBGIS is looking for a Customer Service Supervisor to oversee the day-to-day running of the FM Hub for one of Australia's busiest aviation precincts. Reporting to the Planning and Reporting Manager, you'll guide the FM Hub team as they receive, triage, dispatch and track maintenance requests across a 24/7 operation.\nThis contract was recently mobilised, so you'll be joining at a time when your ability to bring structure and consistency will make a real difference. You'll have genuine influence over processes, team performance and customer outcomes. This is an opportunity to build your skills and capability in a fast-paced aviation environment while developing your career with a global FM leader.\nThe ideal candidate is organised, calm and supportive. You enjoy setting clear expectations, helping a team do their best work, and finding practical ways to make things run more smoothly.\nKey Responsibilities\nOversee the FM Hub team, including rostering and coordinating shifts across a 24/7 operation.\nMake sure service requests are logged accurately in Maximo and Manhattan, prioritised correctly and dispatched on time.\nCoordinate with Facilities Managers, trades, subcontractors and Contractor First Response teams.\nMonitor work order progress, response times and overdue items, and follow up to meet service levels.\nSupport the scheduling and delivery of preventative maintenance, including access and timing.\nKeep CMMS data accurate and complete to support reporting, compliance and audits.\nReport on FM Hub performance, service demand and work order status.\nEscalate urgent or critical issues in line with procedures.\nRefine processes, workflows and procedures to improve consistency and efficiency.\nCoach and support the team to deliver a high standard of customer service. \nEducation, Experience & Skills\nEssential:\nExperience in facilities management, service coordination, call centre or helpdesk environments.\nExperience supervising or coordinating a team, including rostering.\nExperience using CMMS or service management systems such as Maximo.\nUnderstanding of maintenance workflows, work order processes and service delivery coordination.\nStrong organisational skills and high attention to detail.\nClear communication skills with both technical and non-technical stakeholders.\nAbility to follow processes while using sound judgement on prioritisation and escalation.\nComfortable tracking performance data and reporting on results.\nDesirable:\nExperience in 24/7 or shift-based environments.\nExperience supporting maintenance scheduling or planning.\nExperience in aviation, infrastructure or similar operational environments.\nASIC clearance or eligibility to obtain one.\nWorkplace Flexibility\nThis is a full time, permanent position based on-site in Mascot, with free onsite parking available.\nWhy Join BGIS?\nKey Benefits Include:\nSpot recognition vouchers and $2,000 employee referral bonus.\nAccess to Flare for discounts across retailers, energy, utilities & much more!\nFitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers.\nAFR Best Places to Work 2024 & 2025.\nWinner of Inspiring Workplaces Award 2025.\nEndorsed by Work180 as an employer of choice for women.\nRecognised by WORK180 as a Top 5 Employer for career development opportunities.\nCareer progression through secondments & internal mobility.\nHealth perks including EAP, wellness programs & flu vaccinations.\nBGIS is a global provider of facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 12,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients span sectors including Healthcare, Government, Higher Education, and Utilities.\nHow to Apply\nIf you are a proactive, skilled, and engaging Customer Service professional looking to join a forward-thinking company, we would love to hear from you!\nBGIS is an equal opportunity employer and we warmly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.\nEligibility\nTo be successful in the role, applicants must have full working rights in Australia.\nApply Now\nBe part of a workplace that values diversity, safety, sustainability, and belonging.\nExplore more opportunities at https://apac.bgis.com","description_format":"text","description_chars":5097,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-11T13:07:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T15:14:49Z"},"pay":null,"html_url":"https://alion.io/job/bgis-customer-service-supervisor","json_url":"https://alion.io/job/bgis-customer-service-supervisor.json","meta":{"generated_at":"2026-11-11T15:14:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-customer-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-customer-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-customer-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-customer-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-customer-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4070058}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4070058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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