# Helpdesk Co-ordinator

Helpdesk Coordinator Location: South Normanton, Derbyshire Purpose of the RoleThe Helpdesk Coordinator is responsible for providing administrative and customer support across FM maintenance contracts. Acting as the first point of contact for clients, engineers and subcontractors, the role ensures reactive and planned maintenance works are logged, coordinated, tracked and closed out efficiently, while maintaining excellent customer service and accurate records within CAFM systems. Key ResponsibilitiesAct as the first point of contact for all maintenance-related enquiries via phone and email. Log, allocate and monitor reactive maintenance requests through CAFM systems. Raise and manage work orders, ensuring all job information is accurate and complete. Coordinate engineers and subcontractors to ensure service delivery requirements are met. Liaise with clients to acknowledge requests, provide updates and manage expectations. Schedule planned preventative maintenance (PPM) activities and support delivery of maintenance programmes. Monitor job progress and ensure works are completed within agreed service level agreements (SLAs). Maintain accurate records, documentation, certificates and

- **Id**: 3805390
- **Url**: <https://alion.io/job/bgis-helpdesk-co-ordinator>
- **Role**: Support
- **Role family**: Support
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Derby, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-16T11:38:31Z
- **Employer posted date**: 2026-10-16
- **Last verified at**: 2026-11-10T14:31:27Z
- **Board verified**: yes
- **Days open**: 25
- **Description format**: text
- **Description chars**: 3671
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Property Management, Facilities Management

## Company

- **Id**: 1897636
- **Name**: BGIS
- **Domain**: bgis.com
- **Url**: <https://alion.io/company/bgis>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: A
- **Score**: 89
- **Open postings**: 325
- **Ghost share**: 0
- **Stale share**: 0.422
- **Repost share**: 0.003
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Service Desk** — Optional: no
- **Microsoft Office** — Optional: yes
- **Outlook** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 25

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-05T13:14:27Z

## Liveness

- **Score**: 40
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.733
- **P room**: 0.55
- **Age days**: 24
- **Expected fill days**: 24
- **Reasons**: conf:4, velocity, win:tail, comp:brand
- **Computed at**: 2026-11-10T06:52:35Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.