{"id":3849035,"url":"https://alion.io/job/bgis-operations-manager-2","title":"Operations Manager","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":325,"ghost_share":0,"stale_share":0.412,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:52:55Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T09:45:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Operations Manager\nLocation: Tullamarine, Cranbourne areas, Victoria\nCompany: ASM Chilltech\nEmployment Type: Full-Time, Permanent\nJoin the growing ASM Chilltech team. We are recruiting a full-time Operations Manager to lead and support the delivery of HVAC and refrigeration service operations across Tullamarine, Cranbourne and surrounding areas.\nThe Role\nASM Chilltech is seeking an experienced Operations Manager to join our team, overseeing day-to-day service operations and supporting the continued growth and performance of the business. This is an exciting opportunity for an experienced operational leader with a background in HVAC&R, mechanical services, facilities services or a related technical environment to take ownership of operational performance, service delivery and team effectiveness.\nAs Operations Manager, you will lead and support the Service Department and work closely with the Service Manager, Key Account Managers and administration teams. You will focus on improving utilisation and efficiency, coordinating labour and resources, managing customer performance requirements, and ensuring high standards of safety, quality and customer service are consistently achieved. You will also play an important role in driving continuous improvement across systems and processes, maintaining strong client relationships, supporting contract profitability and identifying opportunities to improve the way we deliver services.\nFrom day one, you will be supported by a collaborative team environment, supportive leadership and opportunities for ongoing career development within a growing national business.\nWhy You Will Love Working With ASM Chilltech\nCompany vehicle - modern fleet with tolls, fuel and insurance covered\n\nCompetitive salary and ongoing development opportunities\n\nCareer growth - paid training, study leave and structured development pathways\n\nTop-tier equipment provided - phone, uniforms and PPE supplied\n\nRecognition and rewards - spot recognition vouchers and $2,000 employee referral bonus\n\nHealth, wellbeing and lifestyle benefits - Fitness Passport, employee discounts and optional flu vaccinations\n\nAdditional employee benefits with Flare including novated leasing options\n\nPaid parental leave and volunteer leave\n\nSafe systems of work and supportive leadership\n\nWhat You Will Be Doing\nLead the day-to-day operations of ASM Chilltech's Service Department, supporting efficient and effective service delivery\n\nLead and support Key Account Managers, service and administration teams to achieve operational and business objectives\n\nDrive employee and business performance with a strong focus on utilisation, productivity and operational efficiency\n\nSupport labour and resource allocation to ensure customer and operational requirements are met\n\nMonitor customer KPIs and SLAs and support the team in achieving contractual service requirements\n\nMaintain strong relationships with clients, subcontractors, suppliers and internal stakeholders\n\nMonitor service WIP and support timely completion and close-out of works\n\nProvide regular operational reporting and monitor contract performance, profitability and service outcomes\n\nIdentify and implement improvements across workflows, systems and operational processes\n\nOversee effective use of scheduling and job management systems and maintain accurate operational records\n\nSupport customer onboarding, systems integration and operational setup for new customers, vendors and employees\n\nWork with key stakeholders to resolve escalated operational and customer issues\n\nSupport contract reviews and renewals with a focus on sustainable and profitable service delivery\n\nIdentify development opportunities and support training and capability across the team\n\nPromote strong WHS practices and a proactive safety culture across operations\n\nContribute to business growth by identifying opportunities to improve service delivery, customer retention and operational performance\n\nYour Education, Experience and Skills\nPrevious experience in an Operations Manager, Service Manager or similar leadership role within HVAC&R, mechanical services, facilities management or a related technical services environment\n\nStrong understanding of service operations, scheduling, resource planning and field service delivery\n\nDemonstrated experience leading and supporting operational and service teams\n\nStrong commercial understanding, including budgets, margins, WIP and contract performance\n\nExperience managing customer KPIs, SLAs and service delivery requirements\n\nProven ability to drive operational efficiency, process improvement and team performance\n\nStrong customer relationship and stakeholder management skills\n\nAbility to manage competing priorities in a fast-paced service environment\n\nStrong problem-solving and decision-making skills\n\nSound understanding of WHS, environmental and compliance requirements\n\nConfident using job management, scheduling and operational reporting systems\n\nRelevant trade, technical, business or management qualifications will be highly regarded\n\nAs part of our recruitment process, successful candidates will be required to undergo a National Police Check.\nAbout ASM Chilltech\nASM Chilltech is a national leader in commercial and industrial HVAC and refrigeration services, delivering reliable, high-performance solutions across Australia. As a BGIS company, ASM Chilltech specialises in mechanical services projects, planned maintenance and reactive building services solutions across a diverse range of industries and client facilities.\nWe acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging. ASM Chilltech is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, veterans and people from culturally diverse backgrounds.\nApply Now\nIf you are an experienced operational leader looking to join a growing HVAC and refrigeration business and make a genuine impact on service delivery, team performance and operational improvement, we would love to hear from you.","description_format":"text","description_chars":6131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-06T01:59:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/bgis-operations-manager-2","json_url":"https://alion.io/job/bgis-operations-manager-2.json","meta":{"generated_at":"2026-11-07T14:37:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18989,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3849035}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3849035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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