{"id":4128283,"url":"https://alion.io/job/bgis-regional-operations-manager-2","title":"Regional Operations Manager","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":325,"ghost_share":0,"stale_share":0.425,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hartford, United States","Manchester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T21:57:42Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T14:47:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"BGIS is seeking aRegional Operations Manager to join the team in, Springfield, MA and surrounding areas.\nBGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring, better business performance and helping clients focus on their core businesses.\nThe Regional Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Operations Manager leads others positively exemplifying BGIS values.\nKEY DUTIES AND RESPONSIBILITIES\nPeople Leadership\nLead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region. \nLead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations.\nEnsure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. \nVerify work is performed in accordance with all internal and external requirements. \nProvide expertise and problem-solving support to team members. \nContribute to the completion of other key initiatives as assigned.\nOperations Management\nManage operational budgets with a focus on cost control and order expenditures. \nManage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc). \nReview cost estimates from Building Engineers and suppliers and oversee client approvals as needed. \nCollaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. \nRecommend and implement technologies to achieve greater efficiencies and productivity. \nMaintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. \nDeploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion. \nDrive team performance to confirm achievement of service level agreements and performance metrics.\nAchieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. \nEnsures all required work tools and safety personal protective equipment available to team members. \nManage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. \nFollow up on safety incidents for root cause analysis to avoid any similar future situations. \nWork with other departments for specialized support and effective service delivery. \nInvestigate and resolve operational issues. \nAct with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction.\nKNOWLEDGE & SKILLS\nAssociate Degree or equivalent training or equivalent work experience.\nMinimum 5 years performing job duties in a similar role with supervisory or management responsibilities. \nIn depth knowledge of applicable regulatory requirements and maintains current awareness.\nTechnical/business expertise in one of more of the specific areas of client service being performed with the region. \nAbility to lead and engage a team and drive performance to ensure all requirements are achieved. \nSafety focused mindset with pro-active approach to awareness and compliance.\nExperienced with developing and implementing processes and standard operating procedures. \nExperience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations. \nSkilled at communication including influencing, persuading, and negotiating.\nProactive problem-solving approach continuously increasing the proficiency of team members. \nStrong relationship building and maintenance skills with internal contacts, clients, and external vendors. \nProficiency in computer applications including Microsoft Office. \nLicenses and/or Professional Accreditation\nCertification or additional training in an area of specialty would be a benefit. \nPHYSICAL DEMANDS AND WORK ENVIRONMENT\nTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. \nAbility and willingness to travel. \nCurrent valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.\nWhy Join BGIS?\nAt BGIS, you’ll enjoy competitive compensation, comprehensive health benefits, professional development, and a collaborative culture that values diversity and innovation. Grow your career with a global leader serving North America, Europe, the Middle East, Australia, and Asia, and make a difference for clients in dynamic industries.\nVisit us online at https://www.bgis.com/us/careers/ for more information.\nOur company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.\nThe Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.\nBGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.\nThis commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.\nAnyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.","description_format":"text","description_chars":7448,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-12T01:49:28Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/bgis-regional-operations-manager-2","json_url":"https://alion.io/job/bgis-regional-operations-manager-2.json","meta":{"generated_at":"2026-11-12T21:39:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-regional-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-regional-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-regional-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-regional-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-regional-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4128283}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4128283},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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