{"id":3796101,"url":"https://alion.io/job/bgis-regional-operations-manager","title":"Regional Operations Manager","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":261,"ghost_share":0,"stale_share":0.295,"repost_share":0.004,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T16:35:02Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-06T10:17:51Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"SUMMARY\nThe Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.\nKEY DUTIES & RESPONSIBILITIES\nPeople Leadership\nManages a team of Technicians for the assigned regions. \nResponsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.\nEnsures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.\nEnsures work is performed in accordance to all internal and external requirements.\nMaintains current awareness and knowledge of all applicable regulations and requirements.\nProvides technical support to Technicians.\nProvides coaching and mentorship as required to Technicians.\nOperations Management\nManages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.\nManagement of Technician time and expenses.\nCollaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.\nRecommends and implements technologies to achieve greater efficiencies and productivity.\nMaintains current awareness and ensures compliance with all applicable regulations and requirements. \nDeploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.\nMonitors and drives team performance to ensure achievement of service level agreements and performance metrics.\nAchieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.\nCollaborates with Dispatch and CMMS teams for effective service delivery.\nInvestigates and resolves operational issues.\nActs with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.\nProvide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.\nAble to work within union environments, including understanding of Collective Agreement.\nProvide support in absence of Regional Director. \nOther duties as required.\nKNOWLEDGE & SKILLS\n5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.\nCommunity college diploma or equivalent training (e.g. RPA, CET).\nIn-depth knowledge of applicable regulatory requirements and maintains current awareness.\nTechnical expertise in one or more of skilled trades discipline - refrigeration, electrical, plumbing.\nAbility to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.\nSkilled at managing a skilled trades operations and employees.\nAbility to develop and implement processes and standard operating procedures. \nSkilled at influencing, persuading and negotiating.\nComputer proficiency.\nLicenses and/or Professional Accreditation\nTrade certification in one or more of the following would be considered an asset\nJourneyman level Refrigeration license.\nJourneyman level Electrical license.\nJourneyman level Plumbing license.\nBGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.","description_format":"text","description_chars":4226,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-05T09:26:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/bgis-regional-operations-manager","json_url":"https://alion.io/job/bgis-regional-operations-manager.json","meta":{"generated_at":"2026-11-06T12:14:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-regional-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-regional-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-regional-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-regional-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-regional-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3796101}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3796101},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}