{"id":3873496,"url":"https://alion.io/job/bgis-responsive-coordinator","title":"Responsive Coordinator","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":261,"ghost_share":0,"stale_share":0.295,"repost_share":0.004,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T23:07:02Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-06T23:48:02Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Responsive Coordinator - South-East Melbourne\nLocation: South-East Metropolitan Melbourne, VIC\nCompany: BGIS, Community Housing and Property Services\nEmployment Type: Permanent Full-Time, On-Site, Options for rostered After Hours Shifts available.\n*Multiple Positions Available\nWe acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.\nAbout BGIS\nBGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.\nWith significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.\nPurpose of the Role\nBGIS is seeking Responsive Coordinators to coordinate responsive maintenance requests across a community-focused residential portfolio, helping make sure repairs are booked, allocated and completed on time.\nReporting to the Responsive Maintenance Manager, you will work closely with tenants, subcontractors, Work Supervisors and operational teams, using WorkBuddy to keep work orders moving and everyone informed.\nThe ideal candidate will be friendly, organised and calm under pressure, with a genuine interest in helping people and keeping details accurate.\nKey Responsibilities\nCoordinate the triage, scheduling and allocation of responsive maintenance work orders\nBook tenant appointments and keep tenants updated\nFollow up outstanding jobs to support timely completion\nAllocate subcontractors based on capacity, performance and value for money\nKeep accurate work order records and updates in WorkBuddy\nSupport subcontractors and help resolve service issues\nRespond to tenant, client and stakeholder enquiries\nRaise risks and overdue work orders with the team\nPrepare operational reports to support KPIs\nContribute ideas that improve efficiency and customer experience\nEducation, Experience & Skills\nEssential:\nExperience in customer service, administration or coordination\nExperience managing busy workloads and competing priorities\nExperience preparing records and correspondence\nStrong communication and customer service skills\nStrong organisation and time management skills\nAttention to detail and data accuracy\nPractical problem-solving skills\nProficiency in Microsoft Office and business systems\nYear 12 completion or equivalent\nFull working rights in Australia\nDesirable:\nQualification in Business Administration, Customer Service or a related discipline\nExperience in facilities management, maintenance, construction or property services\nExperience using work order management systems\nUnderstanding of maintenance delivery and subcontractor processes\nWorkplace Arrangements\nThis is a permanent full-time, on-site position based in South-East Metropolitan Melbourne during core business hours. You will work alongside a collaborative team to support tenants and keep maintenance running smoothly.\nWhy Join BGIS?\nJoin a newly established team supporting an important community housing portfolio, where your work helps tenants get repairs sorted quickly and with care.\nKey Benefits Include:\nMeaningful work supporting residential properties and communities\nCareer development opportunities within a global organisation\nA supportive and inclusive team environment\nSpot recognition vouchers and a $2,000 employee referral bonus\nAccess to Flare discounts across retailers, energy providers, utilities and more\nFitness Passport access for you and your family\nEmployee Assistance Program and wellbeing initiatives\nTwo paid volunteer days each year\nCareer opportunities through secondments and internal mobility\nEndorsed by WORK180 as an employer of choice for women\nRecognised as a Top 101 Workplace for Women in 2026 by WORK180\nAs a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.\nHow to Apply\nIf you are a friendly and organised coordinator who enjoys helping people and keeping work on track, we would love to hear from you.\nBGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.\nEligibility\nApplicants must have full working rights in Australia.\nApply Now\nJoin a newly established team delivering meaningful outcomes for tenants and communities across South-East Melbourne.\nExplore more opportunities at https://apac.bgis.com/careers/","description_format":"text","description_chars":4829,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-06T15:25:52Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.68,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-11-07T02:02:09Z"},"pay":null,"html_url":"https://alion.io/job/bgis-responsive-coordinator","json_url":"https://alion.io/job/bgis-responsive-coordinator.json","meta":{"generated_at":"2026-11-07T02:02:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-responsive-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-responsive-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-responsive-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-responsive-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-responsive-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3873496}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3873496},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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