{"id":3873492,"url":"https://alion.io/job/bgis-responsive-maintenance-manager","title":"Responsive Maintenance Manager","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":325,"ghost_share":0,"stale_share":0.412,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:34:06Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-07T09:45:07Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Responsive Maintenance Manager - South-East Melbourne\nLocation: South-East Metropolitan Melbourne, VIC\nCompany: BGIS, Community Housing and Property Services\nEmployment Type: Permanent Full-Time, On-Site\nWorking Hours: Core Business Hours\nWe acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.\nAbout BGIS\nBGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.\nWith significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.\nPurpose of the Role\nBGIS is seeking an experienced Responsive Maintenance Manager to oversee responsive maintenance services across a community-focused residential portfolio.\nReporting to the Account Director, you will lead a team of Responsive Coordinators and work closely with subcontractors, client representatives and the BGIS National Call Centre. Together you will keep work orders moving and help residents get the support they need, on time and in accordance with client KPI’s.\nThe ideal candidate will be experienced working in a high transaction environment - preferably in a trade-based services field. You will be target, process, and performance driven by nature, and enjoy building high-performing, collaborative teams. Developing people, improving processes, and building strong working relationships will be your areas of expertise.\nKey Responsibilities\nGuide and support the Responsive Coordination Team\nDevelop and maintain clear procedures and workflows\nOversee the triage, allocation and completion of responsive work orders\nCoach team members and support their development and career growth\nWork with subcontractors to support service quality and value for money\nReview operational data to spot trends and improve customer outcomes\nSupport the team to meet response and completion time requirements\nHelp improve WorkBuddy and related systems\nBuild positive relationships with clients, subcontractors and internal teams\nContribute ideas that improve customer experience and service delivery\nEducation, Experience & Skills\nEssential:\nExperience managing customer service, call centre, scheduling or service coordination teams\nExperience coordinating multiple stakeholders and service providers\nExperience supporting and developing teams\nExperience reviewing operational data and improving processes\nStrong communication and relationship-building skills\nPractical problem-solving and planning skills\nProficiency in Microsoft Office and work management systems\nQualification in Business Management, Operations Management, Customer Service, Facilities Management or a related discipline, or equivalent industry experience\nFull working rights in Australia\nDesirable:\nExperience in facilities management, maintenance, property services or community housing\nExperience with workflow management, CMMS or service delivery platforms\nLeadership or management qualifications\nWorkplace Arrangements\nThis is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.\nOn-Site, with some attendance at the regional office to support your team and stakeholders.\nWhy Join BGIS?\nJoin a newly established team supporting an important community housing portfolio, where your work makes a real difference to residents.\nKey Benefits Include:\nMeaningful work supporting residential properties and communities\nCareer development opportunities within a global organisation\nA supportive and inclusive team environment\nSpot recognition vouchers and a $2,000 employee referral bonus\nAccess to Flare discounts across retailers, energy providers, utilities and more\nFitness Passport access for you and your family\nEmployee Assistance Program and wellbeing initiatives\nTwo paid volunteer days each year\nCareer opportunities through secondments and internal mobility\nLeadership development through Future Leaders and Leadership Fundamentals programs\nEndorsed by WORK180 as an employer of choice for women\nRecognised as a Top 101 Workplace for Women in 2026 by WORK180\nAs a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally. We work across some of Australia's most important sectors including Government, Healthcare, Education, Defence, Commercial Property and Critical Environments.\nHow to Apply\nIf you are an experienced and people-focused manager who enjoys supporting a team and improving how services run, we would love to hear from you.\nBGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.\nEligibility\nApplicants must have full working rights in Australia.\nApply Now\nJoin a newly established team delivering meaningful outcomes for residents across South-East Melbourne.\nExplore more opportunities at https://apac.bgis.com/careers/","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-06T15:25:52Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:0","velocity","win:late","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/bgis-responsive-maintenance-manager","json_url":"https://alion.io/job/bgis-responsive-maintenance-manager.json","meta":{"generated_at":"2026-11-07T12:10:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-responsive-maintenance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-responsive-maintenance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-responsive-maintenance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-responsive-maintenance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-responsive-maintenance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3873492}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3873492},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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