{"id":4318633,"url":"https://alion.io/job/bgis-scheduling-dispatcher","title":"Scheduling Dispatcher","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":292,"ghost_share":0,"stale_share":0.288,"repost_share":0.003,"time_to_fill_p50_days":46,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47118,"max":58897,"currency":"CAD","period":"year","gross":null,"usd_annual":41294},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-14T13:09:16Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T17:50:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SUMMARYThe Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.\nKEY DUTIES & RESPONSIBILITIESPrepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources\nProvides support to facility management operations projects by planning and scheduling Technicians’ to project work\nReceives service requests from the call center and documents service request details into a work order\nAssesses and assigns priority to the work order \nReviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.\nMonitors and follows up on work order progress to ensure timely completion\nPrepares reports to assist in monitoring work orders and resource planning\nReviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources\nOther duties as assigned\nWork Requirements\nMust be able to work shifts, be on-call and be available to respond to emergencies\nKNOWLEDGE & SKILLS1 to 3 years of dispatch, scheduling or customer service work experience\nAbility to work well under pressure \nAbility to prioritize work orders based on order of importance and impact\nAbility to allocate work orders that result in optimal human resource utilization\nAbility to understand service request requirements and assign work orders to appropriate Technicians\nComputer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases\nStrong customer service orientation along with strong customer service skills and sense of urgency\nGood communication skills \nUnderstanding of and previous work experience within the facility management services organization, an asset\nLicenses and/or Professional Accreditation\nNone required\nThis is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.\n#LI-JB1","description_format":"text","description_chars":2304,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-14T17:50:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-14T19:16:58Z"},"pay":{"stated_usd_annual":41294,"is_top_pay":false},"html_url":"https://alion.io/job/bgis-scheduling-dispatcher","json_url":"https://alion.io/job/bgis-scheduling-dispatcher.json","meta":{"generated_at":"2026-11-14T19:16:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23526,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-scheduling-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-scheduling-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-scheduling-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-scheduling-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-scheduling-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4318633}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4318633},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}