{"id":3796141,"url":"https://alion.io/job/bgis-service-delivery-coordinator","title":"Service Delivery Coordinator","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":325,"ghost_share":0,"stale_share":0.412,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Markham, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47118,"max":58897,"currency":"CAD","period":"year","gross":null,"usd_annual":42180},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false}],"status":"live","first_seen_at":"2026-10-31T19:21:44Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-09T04:54:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.\nKEY DUTIES & RESPONSIBILITIES\nService Delivery\nManage work orders to completion in BGIS or client-based web application. \nFacilitate alignment of client required services with contracts, schedules, and Pos. \nSchedule access for internal and external service providers with the facility when required. \nPrepare weekly/monthly summaries of work order performance for internal and external service providers. \nFollow up with internal and external service providers to ensure all SLA’s are achieved. \nCreate on demand work orders for service delivery. \nEnsure client required supporting documentation for quote and invoice submissions are provided. \nReview and submit all estimates to the required approver(s) following client quote process. \nReview of 3rd party invoices. \nSupport accruals. \nSubmit PO requests. \nGenerate required data for SLA Scorecard.\nReport Intelex incidents. \nSubmit Comply Works requests.\nOther duties as assigned.\nInnovation\nAdvise management team of issues, concerns or noncompliance to standards. \nReview internal and external reports and provide operational recommendations.\nIdentifies opportunities for possible efficiency and/or simplification of processes. \nData Integrity\nAdheres to processes and company standards. \nMaintain a database of requests to meet reporting and analysis requirements. \nReport Intelex incidents. \nMemorable Customer Experiences\nEstablish and maintains working relationships with Clients and service providers.\nReview CSAT.\nKNOWLEDGE & SKILLS\nKnowledge of financial management software.\nHigh school completion plus a specialized technical or business course.\nExcellent interpersonal skills.\nStrong customer-oriented skills.\nGood communication skills (verbal/written).\nAbility to multitask.\nAnalytical and problem-solving skills.\nAbility to work independently.\nGood computer skills, Maximo and Oracle, an asset.\nMinimum of 1 year of relevant job experience.\nLicenses and/or Professional Accreditation\nNone required.\nThis is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.\nBGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.","description_format":"text","description_chars":2935,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-05T09:26:00Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":0.9,"age_days":8,"expected_fill_days":23,"reasons":["conf:1","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":42180,"is_top_pay":false},"html_url":"https://alion.io/job/bgis-service-delivery-coordinator","json_url":"https://alion.io/job/bgis-service-delivery-coordinator.json","meta":{"generated_at":"2026-11-09T06:58:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3734,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-service-delivery-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-service-delivery-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-service-delivery-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-service-delivery-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-service-delivery-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3796141}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3796141},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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