{"id":3796208,"url":"https://alion.io/job/bgis-tenant-services-coordinator","title":"Tenant Services Coordinator","company":{"id":1897636,"name":"BGIS","domain":"bgis.com","url":"https://alion.io/company/bgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":325,"ghost_share":0,"stale_share":0.412,"repost_share":0.003,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54185,"max":67732,"currency":"CAD","period":"year","gross":null,"usd_annual":48507},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-03-27T21:59:25Z","employer_posted_date":"2026-03-27","last_verified_at":"2026-11-08T04:20:58Z","board_verified":true,"closed_at":null,"days_open":225,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":224},"description":"ABOUT US\nBGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com.\nOUR CULTURE\nAt BGIS, our culture is built on three foundational pillars:\nCulture of Care: We deeply care for each other, our clients, partners, and the communities we serve. \nHigh Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance. \nUnwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth. \nSUMMARY\nThe Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. The Tenant service Coordinator will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. In this role, there is a unique opportunity to influence how employees work, and directly impact their work day. You will work with a team of professionals delivering workplace services. In this role, you will support the key differentiator of the organization - it’s people, by enabling a culture of high-performance teams.\nThis role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.\nOpportunities for Development:\nAt BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:\nOn Account & expanded Operational roles \nFacility Management Office roles to support accounts \nProject Management roles support projects \nKEY DUTIES & RESPONSIBILITIES\nSafety Ownership and Regulatory Compliance\nComply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. \nWorkplace Support\nSupport customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times \nResponsible for the workplace experience in designated lobby/service areas - welcoming employees, assisting with inquiries/questions and point person for Health Screening upon entry within the open lobby space \nAssist with electronic visitor sign in when necessary \nHigh level of confidentiality will be a must in this role. \nAct as an ambassador ensuring a positive Workplace Experience and be able to communicate confidently and articulately to employees and guests with a professional/positive demeanour \nHave an extensive knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest. \nAssist with minor event planning and meeting space set ups and clean ups \nUse operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests. \nEnsure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager \nAttend and participate in the Joint Health and Safety Committee meetings \nSubmit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement. \nMay be required to wear a BGIS uniform or outerwear when performing duties if required such as a branded shirt \nLobby Duties\nEnsure access card is used for each Team Member ensuring no tailgating \nEnsure ID badge is displayed for Team Members and Visitors \nClean/Wipe high touch point areas of lobby hourly \nFloor Duties\nIdentify safety hazards and maintenance issues \nAssist in meeting rooms for IT connections and supplies \nTechnology Assistance\nPoint of contact for office and technology issues \nDemonstrate new technologies released in support of enhancing the workplace experience \nAdminister triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations \nManage locker/file cabinet inventory assignment \nRetrieve and respond to voicemail messages daily \nProjects:\nReceives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet). \nWorks with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance. \nCoordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position. \nReviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders. \nHealth and Safety:\nFollows Company procedures to ensure safe environment, personal safety and safety of others. \nManages time & space of building activities to ensure no conflicting safety hazards. \nVerifies client security requirements and ensures service providers are compliant prior to entering client space. \nCommunication:\nDevelops client project communications, including deadline notification, process updates, and scope requirements. \nAnalytics & Data Management:\nTracks all projects and timeline, providing regular status updates to the Facility Manager. \nTracks and reports on project totals monthly when required. \nRelationship Management:\nDevelops and maintains effective relationships with vendors, clients and stakeholders. \nManages stakeholder requirements, scope changes, and project expectations. \nKNOWLEDGE & SKILLS\nHigh school completion plus a specialized technical or business course. \n1-3 years of job-related experience specific to the assignment - facility management, churn, facility infrastructures, client industry sector, government sector, etc. \nGood client management/customer service skills. \nEffective Interpersonal skills, with an emphasis on communication (verbal/written). \nKnowledge of project delivery and tendering processes. \nGeneral knowledge of commercial building systems and/or construction. \nStrong organisational, coordination and documentation skills with the ability to multi-task. \nAbility to work independently. \nProficiency with CAD will be considered an asset. \nProficient with MS Office and email software. \nThis is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.\nBGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.\nAt BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!","description_format":"text","description_chars":8117,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-05T09:26:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.182,"p_room":0.28,"age_days":225,"expected_fill_days":23,"reasons":["conf:1","wave","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":48507,"is_top_pay":false},"html_url":"https://alion.io/job/bgis-tenant-services-coordinator","json_url":"https://alion.io/job/bgis-tenant-services-coordinator.json","meta":{"generated_at":"2026-11-08T07:42:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16746,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1897636},"rest":"https://alion.io/mcp/rest/get_company?id=1897636"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgis-tenant-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgis-tenant-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgis-tenant-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgis-tenant-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgis-tenant-services-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3796208}},{"tool":"search_jobs","arguments":{"company":"bgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3796208},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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