{"id":2886681,"url":"https://alion.io/job/bgre-customer-care-technician","title":"Customer Care Technician","company":{"id":710064,"name":"BGRE","domain":"bgre.com","url":"https://alion.io/company/bgre","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":17,"ghost_share":0,"stale_share":0.824,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada","Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":1910},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-30T03:03:08Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Location\nCalgary - 4906 Richard Road SWBusiness\nAt Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.\nAs part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.\nIf you're ready to be a part of our team, we encourage you to apply.\nJob Description\nOverview:\nThe Customer Care Technician is a front-line position responsible for conducting scheduled Customer Orientations and 2, 12, and 18-month warranty reviews, as well as attending to any “call-in” customer service requests. The Technician is responsible for personally inspecting and evaluating all homeowner warranty concerns, providing solutions to concerns, and for ensuring all post-occupancy related warranty concerns are completed in accordance with Brookfield Residential’s Service and Warranty Policies and Provincial New Home Warranty guidelines. The Customer Care Technician shares responsibility for managing after hour emergency service with their peers as per the “on-call” schedule rotation.\n\nKey Responsibilities:\nManage communications with homeowners and trades in a professional, courteous and timely manner.\nEducate and answer all inquiries received from homeowners, regarding home maintenance and product performance.\nLiaison to homeowners and trade contractors.\nPerform all service work in a competent and courteous manner with regard to customer needs and quality of workmanship.\nClearly set homeowner expectations during the service journey through effective and efficient communication.\nAdhere to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and or changes to policies and guidelines to reflect circumstances within the customer care area.\nContribute to the development and maintenance of standards, policies and procedures regarding customer service.\nProvide feedback and solutions on repetitive customer care concerns, recommend improvements to products / practices.\nRegularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures.\nAttend regular customer care departmental meetings.\nReview homes during the construction process to assess and provide solutions to mitigate potential risk of design, material and or workmanship to develop into systemic warranty items.\nUse advanced troubleshooting processes, diagnostic tools and expertise to identify and resolve complex issues within a home.\nConduct thorough two, twelve and eighteen month home inspections with home owner or designate.\nPerform any additional required inspection with home owner or designate.\nSupport Construction team with and attend Customer Orientations (Pre-occupancy) and Occupancy (possession) inspections as required.\nUse expert knowledge of New Home Warranty Workmanship and Materials Performance Guidelines to determine and action warrantable items.\nManage all inspection documentation according to current document workflow and process.\nEnsure accurate reporting of key service metrics for area of responsibility is provided to the Supervisor.\nCommunicate service inspection outcomes, required actions, and escalations with internal teams, trade partners, and customers, ensuring information is clear and appropriate for each audience.\nDemonstrate considerable confidence while delivering timely determinations made through the use of thorough investigative techniques and due diligence.\nCollaboratively establish guidelines with Supervisor and Coordinator to manage work order volumes and meet strategic objectives for work order closing rates and timeframes.\nCoordinate walkthrough schedules and provide the Coordinator with clear work order details and instructions.\nManage, plan and execute complex repairs involving multiple scopes of work and verifying work by trades while ensuring a high quality of workmanship.\nAssign responsibility for service work order costs, where applicable, and partner with the Supervisor and Coordinator to hold trades accountable for service performance.\nAssess, report and mitigate field level safety hazards for both self and trades.\n\nWhat You'll Bring:\n5 years Residential Construction or Renovation Experience.\nProgressive Customer Service Experience.\nProficient computer skills.\nExcellent interpersonal and communication skills, both verbal and written.\nAbility to prioritize work and managing multiple competing priorities.\n\nWhat We Offer: \nCompetitive compensation and total rewards program.\nExcellent extended medical, dental and vision benefits beginning day 1.\nRRSP program, contributions begins day 1.\nCareer development programs.\nPaid Volunteer Hours.\nPaid parental leave.\nFamily planning assistance including IVF, surrogacy and adoptions options.\nWellness and mental health resources.\nPet insurance offering.\nA culture based on our values of Passion, Integrity and Community!.\nThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.\n#LI-BT1\n#BRP\nWe are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.","description_format":"text","description_chars":6005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Commercial Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-20T00:33:18Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":11,"expected_fill_days":33,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/bgre-customer-care-technician","json_url":"https://alion.io/job/bgre-customer-care-technician.json","meta":{"generated_at":"2026-10-30T12:32:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":710064},"rest":"https://alion.io/mcp/rest/get_company?id=710064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbgre-customer-care-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbgre-customer-care-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbgre-customer-care-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bgre-customer-care-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbgre-customer-care-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2886681}},{"tool":"search_jobs","arguments":{"company":"bgre.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2886681},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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